> Markdown version of [/jobs/ext/1237358-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/1237358-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Specialist

- **Company:** HANA TECHNOLOGIES LLC
- **Location:** Solon, OH, United States
- **Experience:** Experienced
- **Salary:** $40,000.0 - $50,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Multi-Factor Authentication, Networking Basics, Remote Service Software, ServiceNow IT Service Management, Office365, Information Technology, Laptops, User Administration, User Accounts
- **Published:** July 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f6238cecc0adf72a

## About the Role

* Associate's degree in Information Technology or equivalent experience.
 * Two (2) or more years of Help Desk or Desktop Support experience.
 * Experience supporting Windows 11 and Microsoft 365.
 * Experience working within an IT ticketing system.
 * Strong customer service, communication, and problem-solving skills.
 * CompTIA A+, Network+, or Microsoft Fundamentals certifications preferred.
 * Experience supporting users in a manufacturing environment preferred., * Windows 11
 * Microsoft 365
 * Active Directory User Administration
 * Basic Networking
 * Hardware & Peripheral Troubleshooting
 * Printer & Mobile Device Support
 * Remote Support Tools
 * IT Documentation
 * Customer Service
 * Time Management
 * Problem Solving

Physical Requirements:

 * Ability to work at a desk and computer workstation for extended periods
 * Standard office environment; no heavy lifting or physical requirements beyond normal office work

## Description

The IT Support Specialist serves as the primary point of contact for end-user technology support, delivering exceptional customer service while ensuring employees have the technology and resources needed to perform their jobs effectively.
This role provides first and second-level technical support for workstations, laptops, mobile devices, printers, Microsoft 365 applications, and user accounts. The IT Support Specialist is responsible for resolving technical issues, deploying end-user technology, maintaining asset records, and escalating infrastructure-related issues when appropriate., End User Support -

 * Serve as the primary point of contact for IT support requests.
 * Troubleshoot hardware, software, Microsoft 365, and end-user technology issues.
 * Support Windows workstations, laptops, mobile devices, printers, conference room technology, and remote users.
 * Document all support activities within the IT ticketing system.

End Device Deployment & Administration -

 * Prepare, configure, deploy, and replace end-user computing devices.
 * Install required software and maintain workstation standards.
 * Coordinate hardware refreshes and equipment deployments.
 * Maintain hardware inventory and asset records.

User Administration -

 * Create, modify, and disable user accounts.
 * Administer Microsoft 365 licensing, security groups, distribution groups, and mailboxes.
 * Support employee onboarding and offboarding activities.
 * Assist users with password resets and multi-factor authentication (MFA).

Documentation & Customer Service -

 * Maintain knowledge base articles, deployment documentation, and asset inventories.
 * Communicate technical information in a clear, business-friendly manner.
 * Prioritize support requests, maintain high customer satisfaction, and escalate issues appropriately.


## Related Videos

- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes)
- [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load)
- [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org)
- [Coffee with Developers - Babette Wagner](https://www.wearedevelopers.com/videos/1223-coffee-with-developers-babette-wagner)
- [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most)

## Related Articles

- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)
- [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)
- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)