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# Regional IT Support Specialist

- **Company:** TQL
- **Location:** Charlotte, NC, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Information Technology Operations, System Center Configuration Manager, Internet Protocol Telephony, Hardware Testing, Information Technology
- **Published:** July 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2d8a7f0436ed5e5b

## About the Role

* Bachelor's degree in Information Technology or equivalent work experience
 * 1 year of Help Desk experience; supporting hardware, software, and VoIP systems
 * Strong knowledge of Microsoft Office 365, Windows 10, and SCCM
 * Basic server and networking skills; a talent for creatively and decisively solving problems
 * Aptitude and ability to work independently and be a technology leader for the company
 * Ability to travel up to 15-20%

## Description

As part of the Regional IT Operations team at TQL, you will provide onsite and remote technical support for our offices in a designated region. You will work directly with end-users to troubleshoot a wide range of IT issues and leverage your advanced technical knowledge to manage special projects., * Manage Windows 10 PC inventory and perform repairs and reimaging

 * Travel to regional offices to manage the setup, breakdown and relocation of workstations; install switches, monitor bandwidth and perform wire management as needed
 * Assist in Network upgrades and other tests after normal business hours; on-call support
 * Conduct a variety of software and hardware tests to evaluate and determine if product will benefit employee and provide feedback to leadership
 * Work closely with Network and Database Administrators, App Developers, and vendors to resolve complex issues


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