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# IT Help Desk Technician

- **Company:** Health System
- **Location:** Niagara Falls, NY, United States
- **Salary:** $45,760.0 - $58,240.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Desktop Computing, Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Connectivity Problems, Information Technology
- **Published:** July 11, 2026
- **Apply:** https://www.juju.com/job/00000000gf5cdf

## About the Role

+ Associate degree or technical training in Information Technology or a related field strongly preferred.

 + Relevant certifications such as CompTIA A+ or similar technical training are a plus.

 + Experience in help desk, IT support, desktop support, or technical customer service is required.

 + Familiarity with Windows environments, Microsoft 365, account management, device deployment, and basic troubleshooting is preferred.

 + Strong communication, documentation, customer service, and problem-solving skills.

 + Ability to explain common technical steps clearly and create simple user instructions for recurring tasks.

## Description

The IT Help Desk Technician serves as the single point of contact for staff technology issues, providing day-to-day support through tickets, phone calls, and walk-up assistance. This role supports users with account access, device setup, common application issues, and basic troubleshooting while helping maintain a smooth and secure technology experience across the organization.

What We're Looking For

 + Serve as the single point of contact for staff IT issues, including tickets, calls, and walk-up support.

 + Handle password resets, account access, email issues, basic application errors, and printer or connectivity problems.

 + Set up and configure laptops, desktops, phones, and standard software for new hires; handle offboarding device wipes and returns.

 + Create quick guides and short how-tos for common tasks such as VPN, MFA, and secure remote access.

 + Log, track, and update support requests in the ticketing system, ensuring issues are documented clearly and routed appropriately.

 + Troubleshoot hardware, software, and basic network or connectivity issues, escalating more complex matters when needed.

 + Deliver friendly, clear support to employees with a wide range of technical experience.


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