> Markdown version of [/jobs/ext/1237922-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/1237922-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** Leidos, Inc. - **Location:** College Park, MD, United States - **Experience:** Experienced - **Salary:** $70,720.0 - $79,040.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Data Centers, HP Service Manager Software, Hardware Infrastructure - **Published:** July 11, 2026 - **Apply:** https://www.careerjet.com/job/usc26d9b91bc550fb87bc497f7004ee998/eaa ## About the Role Leidos is seeking a Mid-level Desktop Support Technician to support a government site in Washington, DC as one of the key members of the Field Services team. The candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices. The work location for this position will be at a government site and will require the ability to: * Must be able to lift and carry 50 lbs. for up to a 100 feet at a time; must be able to lift 25 lbs. vertically using ladders. * Must be able to work in confined spaces, such as raised floors or communications closets; must be able to work in noisy environments, such as data centers and operations centers; must be able to stand or sit for 8 hours at a time. * Must be able to utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets. * Must have normal color vision to identify different colors of wires and cables; must have correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, and computer monitors; must have depth perception to be able to judge distance between objects to work safely on ladders and in confined spaces; must be able to use and read digital test equipment such as OTDR (optical time-domain reflectometer). * Must be able to drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot issues; valid state license required., * Must be a US Citizen and possess a DoD Secret Clearance. * HS diploma with 4+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience. * Valid DoD 8570 IAT Level II: Security+ or higher Certification. * Must demonstrated expertise in IT Enterprise Operations. * Experience with Microsoft Windows OS, version 11. * Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software. * Basic network troubleshooting skills. * Excellent customer service skills. * Excellent oral and written communication skills. These Qualifications Would be Nice to Have: * Organized and detail-oriented. * Strong leadership skills. * Self-motivated/ self-directing. * Strong collaboration, prioritization, and adaptability skills required. Relationship building. * Ability to manage and prioritize own work, and that of their team. * Independent decision making. * Analytical thinking; thinking out of the box. * Ability to effectively communicate with all organizational levels (SME to Senior Management). * Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.). ## Description * Manage the resolution of customer tickets according to established Service Level Requirements (SLRs). * Ensure proper ticket-handling according to guidelines set in place. * Properly troubleshoot and resolve user computer issues including hardware and software-related concerns. * Ensure customer related tasks are completed within the timeline set. * Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components. * Assist other technicians in resolving complex issues. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [WeAreDevelopers LIVE - "Fun and games - and all that comes with it", Back to BASIC & more](https://www.wearedevelopers.com/videos/1719-wearedevelopers-live-fun-and-games-and-all-that-comes-with-it-back-to-basic-more) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [Building the Nervous System of AI - Michael Kagan (NVIDIA)](https://www.wearedevelopers.com/videos/2133-building-the-nervous-system-of-ai-michael-kagan-nvidia) - [A Deep Dive on How To Leverage the NVIDIA GB200 for Ultra-Fast Training and Inference on Kubernetes](https://www.wearedevelopers.com/videos/1625-a-deep-dive-on-how-to-leverage-the-nvidia-gb200-for-ultra-fast-training-and-inference-on-kubernetes) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)