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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Associate III (Chicago-based) - **Company:** Actonia Inc. - **Location:** Chicago, IL, United States (Remote available) - **Experience:** Experienced - **Salary:** $55,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Computing Platforms, Software Bug Management, Software as a Service, Cloud Computing, Automation of Marketing, Search Technologies, Product Software Implementation Methods, Solution Deployment Descriptor, Systems Integration, Web Analytics, Application Enhancement Tool, Large Language Models, Information Technology, Web Technologies - **Published:** July 11, 2026 - **Apply:** https://www.careerjet.com/job/us6bbf87b8366b4f9ed360a47bf7a2ce21/eaa ## About the Role * Bachelor's degree in business, Information Technology, Computer Science, Marketing, Communications, or related field. * 3+ years of experience supporting customers in a SaaS, software, technology, or other client-facing technical environment where problem-solving and customer communication were key responsibilities. * Demonstrated ability to investigate technical issues, think critically through complex problems, identify root causes, and drive solutions rather than simply escalating challenges. * Exceptional verbal and written communication skills, with the ability to confidently explain technical concepts to both technical and non-technical audiences, including enterprise-level customers. * A strong sense of ownership and accountability with a proactive mindset that follows issues from initial discovery through successful resolution. * Excellent organizational and time management skills with the ability to prioritize multiple customer requests, projects, and competing deadlines in a fast-paced environment. * A collaborative approach with experience partnering across cross-functional teams such as Product, Engineering, Customer Success, or Operations to deliver exceptional customer outcomes. * Genuine curiosity, technical aptitude, and a passion for continuously learning new technologies, software platforms, and emerging AI innovations. * Previous experience supporting enterprise SaaS software or cloud-based technology platforms. * Exposure to APIs, integrations, web technologies, or software implementation projects. * Familiarity with AI-powered tools, automation platforms, large language models (LLMs), AI knowledge bases, or emerging agentic AI technologies. * Experience working with SEO, digital marketing platforms, website analytics, or search technologies. ## Description seoClarity is seeking a technically curious, customer-focused Technical Support Associate III (Chicago-based ONLY) to join our growing Technical Client Support team in our downtown Chicago office. Whether your background includes enterprise SaaS, SEO, APIs, AI, or technical customer support, we're looking for someone who's eager to grow, solve meaningful problems, and help customers get the most out of our platform., * Serve as a trusted technical advisor for enterprise SaaS customers by diagnosing platform issues, answering complex product questions, and delivering timely, thoughtful solutions that create exceptional customer experiences. * Investigate, troubleshoot, and resolve customer-reported technical issues by analyzing platform behavior, identifying root causes, validating solutions, and ensuring issues are fully resolved from beginning to end. * Partner closely with Product and Engineering teams to reproduce software defects, communicate technical findings, validate bug fixes, and advocate for product enhancements that improve the overall customer experience. * Support new customer implementations, technical onboarding activities, platform configuration, and solution deployment to help customers realize value from the seoClarity platform as quickly as possible. * Translate sophisticated technical concepts into clear, easy-to-understand language that empowers both technical and non-technical stakeholders to confidently utilize the platform. * Create, maintain, and continuously improve technical documentation, troubleshooting resources, knowledge base articles, and internal support materials that enhance team efficiency and customer self-service. * Identify recurring customer challenges, usage patterns, and opportunities for product improvement, providing actionable feedback to Product and Engineering teams that helps shape future platform enhancements. * Take ownership of every customer interaction by demonstrating professionalism, urgency, critical thinking, and a commitment to delivering an exceptional support experience that strengthens long-term customer relationships. ## Related Videos - [Agents and AI in Enterprise - Dona Sarkar & Patrick Chanezon](https://www.wearedevelopers.com/videos/1893-agents-and-ai-in-enterprise-dona-sarkar-patrick-chanezon) - [Scrape, Train, Predict: The Lifecycle of Data for AI Applications](https://www.wearedevelopers.com/videos/1652-scrape-train-predict-the-lifecycle-of-data-for-ai-applications) - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Coffee with Developers - Maria Apazoglou](https://www.wearedevelopers.com/videos/1209-coffee-with-developers-maria-apazoglou) ## Related Articles - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [Stephan Gillich - Bringing AI Everywhere](https://www.wearedevelopers.com/magazine/489-stephan-gillich-bringing-ai-everywhere) - [MLOps And AI Driven Development](https://www.wearedevelopers.com/magazine/82-mlops-and-ai-driven-development) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)