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# IT Help Desk

- **Company:** WN GLOBAL, LLC
- **Location:** Houston, TX, United States
- **Salary:** $37,440.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Microsoft Outlook, System Configuration, Desktop Computing, Virtual Private Networks (VPN), Microsoft Office, Remote Desktop Services, TeamViewer, Wi-Fi Technology, Connectivity Problems, Software Troubleshooting, Peripherals, Computer Equipment, Laptops
- **Published:** July 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=77903876f640b227

## About the Role

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions., Associate degree in a technical area from an accredited college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
High school diploma or equivalent
Strong customer service, communication, and troubleshooting skills
Reliable, punctual, and able to work independently or as part of a team
Familiarity in Active Directory, Microsoft Group Policy, MS Office 365 Suite
Experience with configuring and troubleshooting PC hardware, printers, scanners, and mobile devices
Experience with remote desktop support tools (AnyDesk)
A curious mindset and eagerness to learn

LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

OTHER SKILLS
Fluent in Microsoft Office Outlook, Word, and Excel.

REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

## Description

Serve as the first point of contact for employees experiencing technical issues via phone, email, or Teams chat
Diagnose and resolve basic hardware, software, and network connectivity issues
Set up, configure, and deploy desktops, laptops, printers, and peripherals
Reset passwords and manage user account access in Active Directory
Install, update, and troubleshoot software applications and Windows OS
Maintain accurate documentation of issues, resolutions, and standard procedures
Support basic network troubleshooting (Wi-Fi connectivity, VPN access, printer connectivity)
Assist with IT inventory tracking and equipment maintenance


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