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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer - **Company:** ProTrans International - **Location:** Indianapolis, IN, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Information Technology Operations, Windows PowerShell, Software Systems, Office365, Information Technology, Network Server - **Published:** July 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4a1f424806bf9009 ## About the Role * 2+ years of related industry experience in an enterprise environment supporting users and their hardware and software. * Willingness to travel on occasion to remote offices domestically and internationally. * Experience supporting Windows Desktops and Servers. * Experience with AD Systems Administration * Experience with managing or deploying enterprise services such as Active Directory, Office365, DHCP, DNS, File Services and client imaging. * Experience leading project work independently. * Willingness to travel on occasion to remote offices domestically and internationally. * Able to lift 50 lbs as well as standing and walking during 8 hour shifts. * Must have or able to obtain a Passport for international travel. * Other responsibilities as specified by manager. * Candidate must be results oriented and delivery focused with demonstrated experience working with corporate users and engineering teams. * Analytical abilities and proven problem-solving skills; must be a real troubleshooter who excels at spotting issues and monitoring problems., * Undergraduate degree in an IT discipline. * Microsoft Certification(s) * Experience with Powershell scripting. * Demonstrated knowledge of networking concepts. ## Description Schedule: To be eligible for this role, candidates MUST BE ABLE TO WORK 100% on site - Monday - Friday 8-5pm with occasional overnight travel to ProTrans sites for special projects. Your role will be diverse in responsibilities including supporting a variety of services, managing projects and acting as an escalation point for end user support. Examples of services that the team supports include storage, backup, email, asset management and hardware imaging. While many of these services will be owned by another team, you will assist in maintaining them and serving as an admin and consulting with users on issues and workflows that relate to the services. Additional responsibilities include serving as a point of escalation for user support issues that may include service-related problems, complex technical issues and sensitive cases. While carrying out these responsibilities you will be expected to serve as a senior member of a Customer Focused team who solve problems and look for ways to improve operations., * Provide support for escalated tickets from growing multi-site user base and environments. * Provide technical expertise and hands-on support to end users across the organization. * Participate in the development, implementation and administration of processes and procedures to ensure the reliability, recoverability, and optimum performance of organization services. * Work in tandem with the rest of the IT Operations team to uphold system SLAs with a rotating On-call schedule for production support issues. * Direct internal and external service provider engagements, as needed, in the processing of support requests for effective and timely resolution of issues. * Research, procure, and vet new hardware and software solutions as directed by manager. * Coordinate and oversee a wide range of IT projects. Work with key stakeholders to thoroughly outline tasks and deliver results. * Maintain relationships with key internal stakeholders to understand and adapt to new solutions and impactful changes as well as assist in delivering continuous improvements. * Preparing and imaging PCs for distribution. * Maintain internal and user facing documentation for all managed services. ## Related Videos - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [tRPC: API schemas are pure overhead](https://www.wearedevelopers.com/videos/796-trpc-api-schemas-are-pure-overhead) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)