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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Helpdesk Technician - **Company:** Advocates - **Location:** Murray, UT, United States - **Salary:** $43,680.0 - $54,080.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Business Software, Microsoft Outlook, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Issue Tracking Systems, Information Technology Operations, Inventory Management Software, Virtual Private Networks (VPN), Windows PowerShell, Azure Active Directory, Remote Infrastructure Management, Microsoft SharePoint, Wi-Fi Technology, Scripting, Office365, Software Troubleshooting, Peripherals, Computer Equipment, User Administration - **Published:** July 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=184c40b40c445207 ## About the Role * 1+ year of IT support, helpdesk, or technical support experience * Working knowledge of Windows operating systems and common PC hardware * Basic understanding of networking concepts such as IP, DNS, DHCP, Wi-Fi, and VPNs * Familiarity with Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint * Strong troubleshooting and problem-solving skills * Excellent verbal and written communication skills * Strong organizational skills and attention to detail * Ability to manage multiple priorities and follow established procedures * Customer-service mindset with the ability to support non-technical users * Reliable, professional, and able to work on-site in Murray, Utah, * Experience with helpdesk ticketing or remote management tools * Exposure to Microsoft Entra (Azure AD) administration * CompTIA A+, Network+, or Microsoft Fundamentals certifications * PowerShell or scripting exposure * Experience supporting multiple office locations * Familiarity with IT asset management and inventory tracking, Applicants must be authorized to work in the United States on a full-time basis. ## Description This is an on-site IT Helpdesk Technician role responsible for providing Level 1 technical support across multiple office locations. You will serve as the first point of contact for employees experiencing technical issues, helping resolve day-to-day support requests while ensuring a positive customer experience. The role requires strong troubleshooting skills, attention to detail, and the ability to document, prioritize, and escalate issues appropriately. You'll provide hands-on support in the Murray office and remote support for other office locations. This is an excellent opportunity for someone early in their IT career who wants exposure to a wide range of technologies, systems, and end-user support responsibilities in a professional, multi-site environment., * Serve as the first point of contact for incoming IT support requests across all office locations * Troubleshoot and resolve Level 1 technical issues involving Windows devices, Microsoft 365, printers, Wi-Fi, MFA, and business applications * Provide in-person support for the Murray office and remote support for other locations * Assist users via phone, email, chat, and remote-access tools * Deliver a professional and customer-focused support experience User Administration & Device Management * Set up, image, configure, and deploy laptops, desktops, monitors, and peripherals * Support employee onboarding and offboarding processes * Perform basic Microsoft 365 and Entra administration, including password resets, license assignments, and group membership updates * Assist with IT asset inventory and equipment tracking, * Accurately document troubleshooting steps, resolutions, and user communications within the ticketing system * Maintain timely updates and follow-through on assigned tickets * Escalate issues outside the Level 1 scope, including network, server, security, and advanced application issues * Ensure escalated tickets include detailed notes and troubleshooting actions already completed Process Improvement & Team Support * Follow established IT processes, procedures, and documentation * Contribute to knowledge base articles and support documentation * Assist senior IT staff with technology rollouts, projects, office moves, and system upgrades * Support ongoing improvements to helpdesk operations and user experience, * Fast-paced environment supporting multiple departments and users * Opportunities to gain hands-on experience across a variety of technologies and systems * Direct exposure to IT operations, infrastructure, and project work What Success Looks Like * Technical issues are resolved efficiently and professionally * End users receive timely communication and excellent customer service * Tickets are documented accurately and escalated appropriately * New hires receive seamless technology onboarding * IT equipment is deployed, tracked, and maintained effectively * Support processes are followed consistently and improvements are identified proactively ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [JavaScript? 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