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# Desktop Support Specialist

- **Company:** S R INTERNATIONAL INC
- **Location:** Harrisburg, PA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, VoIP, Cisco Systems VPN Client, System Configuration, Desktop Computing, Issue Tracking Systems, Virtual Private Networks (VPN), System Center Configuration Manager, Network Architecture, Networking Cables, Remote Desktop Services, TCP/IP, Transmission Control Protocol (TCP), Wide Area Networks, Cisco Anyconnect, Network Routers, Software Troubleshooting, Peripherals, Computer Equipment, Laptops, User Accounts
- **Published:** July 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1c6898942e810674

## About the Role

* 4+ years of PC hardware/software installation, configuration, and troubleshooting in an enterprise LAN/WAN environment
 * 4+ years supporting laptops and docking stations
 * 4+ years supporting multifunction printers
 * 2+ years of Remedy or similar ticketing system experience
 * 2+ years installing Cat5e/Cat6 cabling and performing cable terminations
 * Experience with Microsoft Windows, TCP/IP, Remote Desktop (RDP), and desktop support
 * Valid Driver's License and willingness to travel throughout the assigned region
 * Strong troubleshooting, communication, customer service, and documentation skills

Preferred Skills

 * Cisco VPN router installation and support
 * Active Directory
 * Microsoft System Center Configuration Manager (SCCM)
 * Hyena System Management Software
 * Process documentation
 * Project management
 * Team deployment experience
 * Experience interpreting architectural or electrical plans

## Description

The Commonwealth of Pennsylvania - PennDOT is seeking an experienced Workstation Specialist to provide Tier 2 desktop support across District 3 offices, construction field sites, and remote locations. The ideal candidate will have strong experience installing, configuring, troubleshooting, and supporting enterprise PC hardware, software, printers, mobile devices, and network infrastructure in a LAN/WAN environment. This position requires travel throughout the assigned region and is 100% onsite., * Install, configure, troubleshoot, and maintain desktop PCs, laptops, printers, and peripherals.

 * Provide Tier 2 technical support for hardware, software, and network-related issues.
 * Install Windows operating systems, applications, drivers, and system images.
 * Configure Active Directory workstation accounts and support enterprise user accounts.
 * Support Cisco AnyConnect VPN, LAN/WAN connectivity, TCP/IP networking, and SCCM deployments.
 * Install and terminate Cat5e/Cat6 network cabling.
 * Configure and support iPhones, iPads, and MDM-managed mobile devices.
 * Maintain inventory, asset records, and Remedy tickets.
 * Support Microsoft Teams, VoIP, conferencing equipment, and telecommunications.
 * Travel to PennDOT offices, construction sites, and other Commonwealth locations to provide onsite technical support.

Primary Skills
Desktop Support, Workstation Support, PC Installation, Hardware Troubleshooting, Software Installation, LAN/WAN, TCP/IP, Microsoft Windows, SCCM, Active Directory, Cisco VPN, Remedy, Cat5e/Cat6 Cabling, Laptop Support, Docking Stations, Multifunction Printers, Mobile Device Support, MDM, Microsoft Teams, VoIP, Asset Management, Tier 2 Support, Customer Support, Technical Documentation, Project Management.


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