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# DG BOSS: Service Desk Specialist (FN)

- **Company:** KBR Inc
- **Location:** Garcia, CO, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Computerized Maintenance Management Systems, Computer Literacy, Microsoft Office, Oracle (Applications), Information Technology
- **Published:** July 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=30c78c6f688af3c5

## About the Role

* Must have good oral and written communication skills which enable to effectively liaise with clients, other
 * departments within the organization, subcontractors and clients, and report directly to Senior Management.
 * Particular attention to details, good project management skills.
 * Must pass overseas medical screening and be in good health.
 * Must be contract oriented and computer literate in Microsoft Office software.
 * Must have a valid and be able to obtain Non-Pro or Professional driver's license with at least 2 restriction code.

Preferred Qualifications

JOB SPECIFICATIONS: SPECIAL CERTIFICATIONS OR TRAINING:

 * Knowledge in Maximo is highly desired.
 * Knowledge in using Computerized Maintenance Management System (CMMS) such as Oracle, to generate maintenance schedules is highly desired., * Associate or bachelor's degree in Information Technology, Computer Science, Business Administration / Management or other related fields, based on a four-year course of study from an accredited university or college., * Must have at least (2) year experience in Service Desk or Work Control functions.

## Description

* Receives, logs, analyzes and processes and tracks records of service orders and request activities.
 * Liaises between customers and departments in order to respond to service orders and requests in a timeline manner and in accordance with contract requirement.
 * Ensures all information related to service orders and requests are entered into CMMS in accordance with contract requirement and Asset Management standards.
 * Performs analysis to properly classify the service orders/request and dispatches to correct department.
 * Follow up with customers to ensure their service orders and requests are resolved.
 * Performs quality control on work classification and service order/request data enterer into CMMS.
 * Performs trend analysis or service orders performance and recommend solutions to department heads.
 * Manages scheduled work such as projects and scheduled calibration and maintenance; and ensures work orders are issued to departments in a timely manner.
 * Coordinates with Facility Management Specialist to make sure all facility data related to scheduled work is current.
 * Assists in preparation and submittal of all documentation related to service and work orders.
 * Perform other duties as assigned.


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