> Markdown version of [/jobs/ext/1238920-service-desk-helpdesk-it-specialist](https://www.wearedevelopers.com/jobs/ext/1238920-service-desk-helpdesk-it-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk / Helpdesk / IT Specialist - **Company:** Secova Eservices, Inc. - **Location:** Auburn, MA, United States - **Experience:** Starter - **Salary:** $87,360.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Linux, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Remote Desktop Services, SAP (Applications), Software Engineering, TCP/IP, Peripherals, Laptops, Windows Services, Servicenow - **Published:** July 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b4685cc5adc42ea2 ## About the Role 1 to 3 years of experience in an IT support role 1 to 3 years Call Center experience, * In depth knowledge of Windows operating system (Win10, Win11, Windows Services). * Familiarity with other operating system macOS / Linux beneficial. * Experience with remote desktop tools and remote support software * Ability to diagnose and resolve hardware and software issues on desktops, laptops, printers and peripherals. * Understanding of networking concepts TCP/IP; DNS; DHCP and VPN. * Proficient in using Active Directory tools and manage users accounts, groups, permissions. * Remote tool Support., * IT support role: 2 years (Required) * TCP/IP; DNS; DHCP and VPN.: 1 year (Required) * Windows operating system: 1 year (Required) ## Description * This position is supporting the Auburn site; mostly Logistics Center plus the Admin section (HR, Accounting, Cust Support, Help Desk). Two folks on the helpdesk team, 200-300 folks for the site who are in office: Warehouse Mon-Fri, and Admin Tues-Thurs, * Looking for Cust Svc oriented candidates, with experience providing support via phone, to walk-ups, and desk-side. * Tour & introductions in the first week to highlight VIPs and critical systems. * Day-to-day activities of this role include:* Incident report, break-fix windows, office, SAP, other applications, request for hardware/software, imaging, provisioning process - many steps in these tasks.* Supporting on-site, and as they develop their familiarity with the client, possibly they will help support the Call Center supporting US & Canada* The ticketing system ServiceNow (incident, request, asset management) has prioritization baked into tickets * In addition to the skills & experience listed in the job description, the qualities or traits wed like to see in a candidate ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)