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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Level 1 Support Technician - **Company:** MOBILEIT LLC - **Location:** Huntington Woods, MI, United States - **Salary:** $40,000.0 - $50,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Management Console, Desktop Computing, Linux, Domain Name System (DNS), Information Technology Operations, Networking Hardware, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, System Center Configuration Manager, Windows Servers, Network Connections, Network Monitoring, Network Administration, Remote Access Technology, Software Deployment, Software Engineering, TCP/IP, Wide Area Networks, Enterprise Software Applications, Connectivity Problems, Peripherals, Firewalls (Computer Science), Computer Equipment, Information Technology, Laptops, Firewall Services Module, Network Server, Server Operating Systems & Platforms, User Administration, Servicenow - **Published:** July 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d52c6be633cc520b ## About the Role * Proven experience in providing technical support within an IT help desk or service desk environment. * Familiarity with troubleshooting computer hardware components and peripherals across various operating systems including Windows and macOS. * Hands-on experience with network troubleshooting techniques involving TCP/IP protocols, DNS configuration, LAN/WAN setup, VPNs, firewalls, and network monitoring tools like Meraki. * Knowledge of Active Directory management tasks such as user account provisioning and group policy implementation. * Experience working with enterprise management tools such as SCCM for software deployment and system updates. * Ability to communicate complex technical information clearly to non-technical users while demonstrating excellent customer service skills. * Understanding of IT infrastructure components including servers (Windows Server/Linux), networking equipment, mobile devices, and security protocols. Join us in delivering top-tier IT support that keeps our organization running smoothly! Your technical prowess combined with your passion for helping others will make a real difference every day. ## Description Join our dynamic IT support team as an IT Level 1 Support Technician, where your enthusiasm and technical expertise will drive exceptional user experiences. In this role, you will serve as the first point of contact for end-users seeking assistance with hardware, software, and network issues. Your proactive approach and problem-solving skills will ensure smooth IT operations across our organization, empowering colleagues to work efficiently and confidently. This position offers a fantastic opportunity to develop your technical skills in a fast-paced environment while making a tangible impact on daily business functions., * Provide prompt and professional technical support to end-users via help desk tickets, phone, or email, addressing issues related to hardware, software, network connectivity, and operating systems. * Troubleshoot equipment problems including desktops, laptops, mobile devices, printers, and peripherals to restore functionality swiftly. * Resolve software issues by diagnosing application errors, assisting with installations or updates for Microsoft Office, operating systems (Windows and macOS), and other enterprise tools. * Manage network troubleshooting tasks such as diagnosing DNS issues, TCP/IP connectivity problems, VPN access challenges, firewall configurations, and LAN/WAN connectivity. * Support Active Directory management tasks including user account creation, password resets, group policy (GPO) application, and permissions adjustments. * Assist with computer management activities using tools like SCCM (System Center Configuration Manager) to deploy updates or software packages efficiently. * Collaborate with team members on escalated issues involving network administration (including Meraki equipment), server environments (Windows Server and Linux), and IT infrastructure components. * Document all support activities accurately using ticketing systems like ServiceNow or BMC Remedy while maintaining clear communication with users throughout the resolution process. * Contribute to maintaining security protocols by supporting firewall configurations and ensuring compliance with organizational policies for mobile devices and remote access solutions such as VPNs. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)