> Markdown version of [/jobs/ext/1239087-it-support-analyst](https://www.wearedevelopers.com/jobs/ext/1239087-it-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Analyst - **Company:** Revolution LLC - **Location:** Boston, MA, United States - **Experience:** Experienced - **Salary:** $60,000.0 - $100,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Azure, Business Software, CompTIA Security+, Cyber Security, Computer Networks, SolidWorks (CAD), Domain Name System (DNS), Identity and Access Management, Image Management, Issue Tracking Systems, IT Management, Subnetting, Virtual Private Networks (VPN), Windows Servers, Routing, Software Tools, Azure Active Directory, Microsoft SharePoint, User Provisioning Software, Virtual Local Area Networks, Software Licensing, Firewalls (Computer Science), Microsoft InTune, Os Ticket, Hardware Asset Management, Cisco, Windows Client, Vmware - **Published:** July 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=db527e45e2fb82ee ## About the Role * 3+ years of experience in a relevant IT support/helpdesk role (MSP or regulated corporate environment preferred) * Bachelor's degree in IT plus relevant certifications and experience * Hands-on experience with Windows and macOS desktop administration and troubleshooting * Experience with Microsoft 365 Admin Center and Entra ID (Azure AD) user/group administration * Fundamental understanding of networking concepts (subnets, VLANs, DNS) * Familiarity with centralized deployment/imaging tools (SmartDeploy or equivalent) * Highly organized with strong attention to detail * Strong written and verbal communication skills * Comfortable learning new tools quickly and adapting to shifting priorities Certifications of interest: Microsoft credentials (Azure/M365), Cisco CCENT/CCNA, CompTIA Security+, or ISC2 SSCP. (CompTIA A+ is a plus but not core to this role.), * Experience in a government cloud environment (GCC/GCC High) or a NIST SP 800-171 / CMMC-compliant workplace * Deeper networking exposure (routing, firewalls, VPN, RADIUS) * Microsoft Intune experience * Windows Server Administration / Active Directory * VMware administration * Cybersecurity experience * Familiarity with engineering software environments (SolidWorks client installs, PDM troubleshooting) * Comfort with physical hardware troubleshooting and component-level repairs (RAM, storage) ## Description Revolution Space is seeking a strong IT Support Analyst to join our growing IT team. This role is central to supporting rapid company growth in a highly secure, compliance-driven environment (CMMC Level 2 / NIST SP 800-171). You'll be the frontline for end-user support while also owning key operational processes like workstation deployment, identity management, and hardware inventory. You'll take ownership of the deployment queue and ticket backlog quickly, freeing up senior IT leadership to focus on infrastructure and security initiatives - while maintaining the documentation discipline our compliance environment requires. This is not a purely reactive helpdesk role - we are looking for someone who can operate independently, exercise sound judgment, and take full ownership of assigned processes, while remaining hands-on with day-to-day deployment and support work., * Frontline Technical Support: Triage and resolve helpdesk tickets submitted through our SharePoint-based ticketing system, covering Windows 10/11, macOS, Microsoft 365, Teams, and general connectivity issues * Deployment Management: Own the workstation provisioning pipeline (unbox, asset-tag, image, test, and ship to local and remote staff) using centralized deployment/imaging tools * Identity & Access Administration: Handle user provisioning, password resets, and MFA troubleshooting in Microsoft Entra ID for internal staff and B2B guest contractors * SharePoint Administration: Support basic SharePoint site administration and configuration (bonus) * Software Licensing: Manage routine allocation of engineering and business software licenses per established IT protocols * Hardware Inventory: Maintain the physical IT asset cage, track inventory and spare stock, and coordinate vendor warranty repairs * Compliance Documentation: Maintain rigorous documentation of hardware changes, software provisioning, and ticket resolution to support our CMMC Level 2 compliance framework * New User Setup: Manage new hire laptop and account setup end-to-end * Availability: Participate in an on-call rotation to support after-hours and emergency IT needs ## Related Videos - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)