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# IT Help Desk Specialist

- **Company:** Idaho Housing and Finance Association
- **Location:** Boise, ID, United States
- **Contract:** Permanent contract
- **Skills:** Active Directory, Issue Tracking Systems, Networking Hardware, Information Technology
- **Published:** July 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e7fb1554213992d6

## About the Role

* Associate's degree in Information Technology or related field, or equivalent experience preferred
 * Experience providing technical support in a Help Desk or customer service environment
 * Strong analytical and problem-solving skills
 * Excellent communication and customer service skills
 * Ability to work effectively in a team and manage time efficiently
 * Ability to life and move IT equipment as needed (up to 30 lbs)

## Description

We are seeking a dedicated and customer-focused Systems Specialist to join our team. As a Systems Specialist you will be a primary point of contact for our employees, providing technical support and resolving technical issues in a timely and professional manner. This role offers an excellent opportunity to assist users, troubleshoot technical issues, and contribute to maintaining a smooth and efficient technology environment within our organization., * Respond promptly to help desk requests via phone, email, and ticketing systems

 * Provide troubleshooting for desktops, laptops, printers, and peripheral devices
 * Assist with user account setup, password resets, and permissions management (Active Directory, email, etc.)
 * Install, configure, and maintain computer systems, software, and network equipment
 * Assist with routine maintenance tasks (e.g., updates, patches, backups)
 * Identify recurring issues and propose solutions or preventive measures
 * Be able to solve complex technical issues and provide timely support and solutions
 * Document processes and procedures where appropriate
 * Other duties as assigned


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