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# Help Desk Analyst - II

- **Company:** Manpower
- **Location:** Boca Raton, FL, United States
- **Experience:** Experienced
- **Salary:** $65,000.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Network Security, Network Troubleshooting, Networking Basics, Network Connections, TCP/IP, Wide Area Networks, Peripherals, Firewalls (Computer Science), Laptops, User Administration, Servicenow, User Accounts
- **Published:** July 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f1b12967fdeebd03

## About the Role

* Proven experience in technical support roles with a focus on IT support and help desk functions.
 * Strong knowledge of computer hardware components and troubleshooting techniques.
 * Proficiency in Windows 365 environment.
 * Expertise in computer networking concepts including TCP/IP, DNS, VPNs, firewalls, LAN/WAN architecture.
 * Familiarity with Active Directory management for user account provisioning and security policies.
 * Ability to manage customer support tickets efficiently.
 * Skilled in analyzing complex technical issues quickly to identify root causes.
 * Excellent communication skills to convey technical information clearly to non-technical users.
 * Ability to work independently while collaborating effectively within a team environment.

Pay: $65,000.00 - $70,000.00 per year

Application Question(s):

 * Can you pass a background check?
 * Are you able to work on-call weekends (as well)?

Experience:

 * Help desk: 4 years (Required)
 * Windows 365: 4 years (Required)
 * Active Directory: 4 years (Required)

## Description

This position requires someone who can immediately troubleshoot Microsoft 365, Active Directory, Windows endpoints, networking, and end-user issues with minimal ramp-up., * Provide advanced technical support to end-users via phone, email, and remote tools, addressing issues related to hardware, software, and network connectivity.

 * Troubleshoot and resolve equipment malfunctions, including desktops, laptops, mobile devices, printers, and peripherals.
 * Diagnose and resolve software problems
 * Manage user accounts and permissions within Active Directory and other identity management systems.
 * Support network troubleshooting activities involving TCP/IP protocols, DNS configurations, VPN access, firewall settings, LAN/WAN connectivity, and network security measures like Meraki.
 * Utilize ticketing systems such as ServiceNow or BMC Remedy to document incidents accurately and track resolution progress.


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