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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # PC Technician II or III - **Company:** Kodiak Area Native Association - **Location:** Kodiak, AK, United States - **Salary:** $46,197.0 - $71,469.0 - **Contract:** Temporary contract - **Skills:** Cerner, Microsoft Windows, Active Directory, CompTIA Security+, Dentrix, Desktop Computing, Linux, Disaster Recovery, Monitoring of Systems, Network Security, Microsoft Office, Microsoft Software, Windows Servers, Networking Cables, Network Service, Server Administration, VMware Infrastructure, Virtualization Technology, Wide Area Networks, Wi-Fi Technology, Scripting, Enterprise Software Applications, Electronic Medical Records, Information Technology, Laptops, Network Server, Cisco, User Accounts, Vmware - **Published:** July 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7829d49d4d5930a0 ## About the Role PC Technician II * One year of professional IT experience or equivalent education with a technology emphasis * Experience supporting desktops, printers, mobile devices, and Microsoft environments * Cisco or Microsoft certifications preferred * Ability to work independently with moderate supervision PC Technician III * Three years of progressively responsible IT support experience or an equivalent combination of education and experience * Experience supporting enterprise servers, virtualization, networking, and infrastructure * Cisco, Microsoft, VMware, Security+, or related certifications preferred * Knowledge of scripting, server administration, and enterprise technologies is highly desirable * Ability to independently resolve complex technical issues and lead technical initiatives What We're Looking For Successful candidates will demonstrate: * Excellent customer service and communication skills * Strong troubleshooting and analytical abilities * Initiative and continuous learning * Organization and attention to detail * Ability to prioritize multiple technical issues * Commitment to teamwork and collaboration * Professionalism and integrity when handling sensitive information * Willingness to travel to remote communities by small aircraft when needed ## Description The PC Technician II & III provides desktop, network, and technical support services for KANA employees across multiple locations, ensuring technology systems remain secure, reliable, and available. Depending on experience and qualifications, technicians are hired at Level I, II, or III and are provided opportunities for advancement as they develop technical expertise and assume greater responsibility., Technical Support * Install, configure, maintain, and troubleshoot desktop and laptop computers, printers, mobile devices, and related hardware * Diagnose and resolve hardware, software, and connectivity issues * Respond to Help Desk requests and provide timely customer support * Configure user accounts, permissions, and basic Active Directory administration * Support Microsoft Office, Windows operating systems, and other enterprise software * Provide user training and technical assistance to employees * Install, terminate, and troubleshoot network cabling as needed * Maintain accurate inventory of IT equipment and software assets * Support electronic medical record (EMR) applications including Cerner, Dentrix, and other clinical systems * Create and maintain technical documentation and knowledge base articles Infrastructure & Systems Support As technicians advance through the career ladder, responsibilities expand to include: * Support LAN, WAN, Wi-Fi, and network security operations * Assist with Microsoft Active Directory and server administration * Support enterprise telephone systems and unified communications * Configure and manage mobile devices through Mobile Device Management (MDM) * Assist with server maintenance, patching, upgrades, and system monitoring * Support virtualization, shared storage, backup, and disaster recovery systems * Assist with enterprise infrastructure projects and technology deployments * Monitor server health and system performance * Coordinate with vendors on hardware replacement and technical support * Prepare purchase requests, technology quotes, and equipment procurement documentation Advanced Responsibilities (Level III) Technicians hired or promoted to Level III may also: * Serve as the senior technical escalation point for Help Desk staff * Independently troubleshoot complex infrastructure and systems issues * Assist in administering Windows Server, Linux, VMware, and virtual infrastructure * Implement and support enterprise backup and recovery solutions * Configure network services, shared storage, and security systems * Assist with planning and implementing organization-wide technology projects * Document advanced technical procedures and system implementations * Mentor junior technicians and provide technical guidance to the IT team ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)