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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations Support Supervisor - **Company:** Toyota Material Handling, Inc. - **Location:** Columbus, IN, United States - **Experience:** Expert - **Salary:** $73,840.0 - $94,670.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Information Technology Operations, Microsoft Office, Web Applications, Software Troubleshooting, Information Technology, User Administration - **Published:** July 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8548d65264fddf84 ## About the Role * Bachelor's Degree Computer Science or a related field or equivalent Technical Certification and work experience. * 5+ years of technical call center or management experience. * Advanced knowledge of supporting web applications. * Advanced knowledge of Office 365. * Experience with Active Directory account provisioning ## Description We're seeking a passionate and dedicated IT Operations Support Supervisor who brings a customer-centric focus to the table. In this role, you'll lead day to day operations of the Operations Support team, managing and coordinating all daily activities and projects to meet company and customer needs. You will champion continuous improvement, leveraging technology and process enhancements to reduce resolution times and elevate the customer experience. You will ensure the team delivers exceptional customer service to internal employees, customers, and dealers. What You'll Be Doing: * Managing Operations Support team personnel by mentoring, coaching, and guiding employees to strengthen their performance, career growth, and productivity. * Evaluating employee performance and recommending appropriate personnel actions - such as disciplinary steps, performance improvement plans, and terminations - in collaboration with Human Resources. * Delivering excellent customer service by assisting customers via phone, email, and other channels, offering technical support and problem solving for a wide range of issues. * Ensuring the Operations Support team maintains full ownership of all support requests and keeps customers informed of the status throughout the lifecycle of their case. * Investigating, documenting, and recommending new tools, technologies, and methodologies to reduce response and resolution times and enhance the customer experience. * Assisting in the development and implementation of policies, standards, and guidelines for application support processes. * Troubleshooting application and technical issues and driving them to full resolution. * Taking a first call resolution approach, managing escalation paths, coordinating with third party vendors, and maintaining ownership of cases until closure. * Partnering with multiple support departments to ensure timely and effective resolution of daily incidents and major system outages. * Maintaining and enhancing the knowledge base by updating existing resources and creating new documentation that helps customers resolve issues independently. * Developing and delivering training to staff and internal users. * Overseeing, planning, and managing large or complex projects. * Assisting in the preparation of the annual technology budget. * Performing other duties as assigned. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Generate AI in the Browser with Chrome AI - Raymond Camden](https://www.wearedevelopers.com/videos/1770-generate-ai-in-the-browser-with-chrome-ai-raymond-camden) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [WebXR: Enabling Virtual and Augmented Reality on the Web](https://www.wearedevelopers.com/videos/965-webxr-enabling-virtual-and-augmented-reality-on-the-web) - [Responsibility Beyond Code - Build with Societal Impact In Mind](https://www.wearedevelopers.com/videos/100041-responsibility-beyond-code-build-with-societal-impact-in-mind) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)