> Markdown version of [/jobs/ext/1239766-senior-manager-it-operations](https://www.wearedevelopers.com/jobs/ext/1239766-senior-manager-it-operations). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Senior Manager IT Operations

- **Company:** Imperial Supplies
- **Location:** Green Bay, WI, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Software as a Service, Cloud Computing, Identity and Access Management, Information Technology Operations, Knowledge Management, Information Technology
- **Published:** July 11, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/87697902/1

## About the Role

* Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
 * Previous leadership experience managing or leading teams.
 * Experience in IT Operations, technical support, or service management environments.
 * Working knowledge of cloud technologies, SaaS platforms, identity management, networking, and IT service management tools.
 * Strong communication, collaboration, and problem-solving skills.

## Description

We're looking for a hands-on, strategic Senior Manager IT Operations to lead and evolve our IT support and operational capabilities. This is an opportunity for an experienced technology leader who thrives on solving complex problems, building scalable processes, and developing high-performing teams.

In this role, you'll oversee IT Operations, service desk functions, service management processes, and technology support services across the organization. You'll partner closely with business leaders, Grainger IT, and technology vendors to ensure reliable, secure, and customer-focused technology services. Most importantly, you'll help shape the future state of IT Operations-identifying opportunities for improvement, implementing best practices, and driving operational excellence.

What You'll Do

 * Lead day-to-day IT Operations, including service desk, incident, problem, change, request, and knowledge management processes.
 * Evaluate current-state operations and develop recommendations that improve service delivery, operational efficiency, and user experience.
 * Build and mature IT service management practices, workflows, reporting, automation, and service-level performance.
 * Oversee support for cloud applications, SaaS platforms, endpoint technologies, and identity services.
 * Manage relationships with Grainger IT and third-party technology providers to ensure high-quality service and issue resolution.
 * Drive observability, monitoring, automation, and AI-enabled solutions that enhance operational effectiveness.
 * Partner with security and compliance teams to support governance, access management, and risk reduction initiatives.
 * Coach, develop, and lead a team of IT professionals while fostering a culture of accountability, collaboration, and continuous improvement.
 * Serve as a trusted advisor to business stakeholders by proactively identifying operational risks and improvement opportunities.


## Related Videos

- [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers)
- [Beyond the Hype: Building Trustworthy and Reliable LLM Applications with Guardrails](https://www.wearedevelopers.com/videos/1594-beyond-the-hype-building-trustworthy-and-reliable-llm-applications-with-guardrails)
- [Same Tower, New Confusion: The Tower of Babel 2.0](https://www.wearedevelopers.com/videos/100101-same-tower-new-confusion-the-tower-of-babel-2-0)
- [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing)
- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [Fleet Management - Reinvented](https://www.wearedevelopers.com/videos/473-fleet-management-reinvented)

## Related Articles

- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany)
- [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)
- [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)