> Markdown version of [/jobs/ext/1239839-it-engineer-ii](https://www.wearedevelopers.com/jobs/ext/1239839-it-engineer-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Engineer II - **Company:** Poshmark, Inc. - **Location:** Redwood City, CA, United States - **Experience:** Experienced - **Salary:** $96,600.0 - $161,750.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, JIRA, Automation of Tests, Bash Shell, Software as a Service, Identity and Access Management, Information Technology Operations, Python (Programming Language), Windows PowerShell, Systems Integration, Scripting, Okta, Workspace ONE, Delivery Pipeline, Slack, Patch Management, Casper Suite, 3-tier Architectures, Vmware - **Published:** July 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b412e2b32dd4222b ## About the Role * 3-5 years of experience in IT support or systems administration * Able to work onsite 5 days a week * Scripting experience * Proven experience managing Apple devices with Jamf Pro * Proven experience managing Windows devices with VMWare Workspace One * Working knowledge of Okta, SSO, MFA, and identity lifecycle * Scripting experience with Bash, Python, and/or PowerShell * Strong troubleshooting skills and ability to diagnose and resolve complex issues independently * Excellent organizational skills, attention to detail, and ability to manage multiple priorities * JAMF 200 certification required; JAMF 300, Workspace One, or Okta certifications preferred * Clear communication skills, strong work ethic, and a self-driven approach to problem solving and learning ## Description We are looking for a proactive and driven IT Support Engineer II with hands-on experience managing both Apple and Windows devices, using tools like Jamf Pro and VMWare Workspace One. This role is critical in owning device lifecycle management, supporting SaaS platforms, and contributing to automation and integration initiatives. The ideal candidate is a self-starter with strong troubleshooting skills, a passion for customer service, and the ambition to grow as an IT professional. You will act as a Tier 2 and 3 escalation point, contribute to maintaining secure and scalable infrastructure, and help improve IT operations through process and workflow optimizations. This role includes participation in an on-call rotation for evening and weekend support and regularly scheduled on-site visits to our Newark office., Device Management (Apple & Windows) * Manage Apple devices via Jamf Pro and Windows devices via VMWare Workspace One throughout the entire device lifecycle * Configure and enforce security policies, compliance standards, patch management, and deployment workflows * Build and maintain deployment packages and automation scripts (Jamf + Bash/Python for macOS; Workspace One + PowerShell for Windows) * Optimize and maintain existing workflows for both platforms, ensuring smooth onboarding and ongoing device performance SaaS & Identity Management * Support Okta administration (user/group management, MFA, SSO, lifecycle events) * Assist with automating provisioning and deprovisioning through Okta Workflows or scripts * Troubleshoot identity-related issues and coordinate with vendors for resolution * Help maintain accurate SaaS integrations and access policies Integrations & Automations * Maintain, enhance, and troubleshoot scripts and automated IT workflows * Support integrations between core IT platforms (e.g., Okta, Slack, Zoom, Jira) * Identify opportunities for automation that improve efficiency and reduce manual tasks * Partner with senior engineers to continuously refine processes and toolsets Support & Escalation * Serve as a Tier 2 and Tier 3 escalation point within the IT Support team * Troubleshoot complex hardware, software, and SaaS-related issues across macOS and Windows environments * Respond to high-priority support incidents with urgency and a calm, solution-focused mindset * Provide backup coverage during peak demand and participate in the evening/weekend on-call rotation * Perform regular scheduled visits to the Newark office for on-site support Expected Accomplishments Within 3-6 Months * Gain deep hands-on proficiency with Jamf, Workspace One, and Okta systems * Independently resolve advanced support tickets and contribute to documentation and playbooks * Begin contributing to scripting and automation workstreams * Participate in onboarding, offboarding, and provisioning improvements * Demonstrate reliability and ownership during on-call and on-site rotations Within 12+ Months * Standardize device automation and support workflows across Apple and Windows environments * Cross-train with team members to build redundancy across systems * Identify and lead at least one impactful process improvement initiative * Help ensure security and compliance practices are effectively implemented and documented * Mentor newer team members and contribute to building a stronger global support model ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [Backstage in Practice: Offloading Developer Operational Work Through Platform Self-Service](https://www.wearedevelopers.com/videos/1922-backstage-in-practice-offloading-developer-operational-work-through-platform-self-service) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Cloud as the new mainframe: why the cloud hype does not reflect the dev reality](https://www.wearedevelopers.com/videos/797-cloud-as-the-new-mainframe-why-the-cloud-hype-does-not-reflect-the-dev-reality) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)