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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # NOC Technician - **Company:** Ntiva, Inc. - **Location:** McLean, VA, United States (Remote available) - **Salary:** $46,000.0 - $60,000.0 - **Contract:** Permanent contract - **Skills:** Wi-Fi Technology, Software Troubleshooting, Information Technology - **Published:** July 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2c66e26fd6422fdb ## About the Role * 1 year of experience in the field of Information Technology * Great communication skills both spoken and written. * Strong troubleshooting and problem-solving capabilities. * Ability to work with users of varied positions to provide highly effective support and problem resolution skills. * Effective organizational and time management skills. * Ability to communicate and cooperate with various departments in-order to obtain information needed. * Good customer facing mannerisms and communication. * Ability to work under pressure, while maintaining a tactful and professional demeanor * Ability to operate independently while maintaining key performance numbers. * This role involves extended periods of sitting or standing and regular use of computers and office equipment. * NOTE: This role is 24/7 shift based. The shift is documented in this posting and the working hours to be agreed upon with your manager prior to accepting the role Job Performance Metrics * Utilization and availability * Responsiveness * Total tickets resolved * Total tickets handled Required language skills * Ability to communicate professionally, in English, both written and orally * Ability to write business correspondence and process procedures * Ability to effectively present information and respond to questions from groups of managers, clients, and the general public ## Description As the NOC Technician you will respond and remediate issues on a day-to-day basis, by working with a team to ensure consistent delivery of services including connectivity, functionality, updates, and automation. You will work closely with the Operations team and provide valuable feedback to support the design, functionality, and workflows to maintain environment uptime and provide quick identification of issues. Location and Work Expectations * This is a remote position; however, team members should be willing and able to travel if the need arises, though such travel is expected to be infrequent. Candidates with proximity to one of our Centers of Excellence are preferred (Lombard, IL; McLean, VA; Shreveport, LA; Overland Park, KS). * 4 days on, 3 days off! Monday-Thursday, 4pm-3am EST (10-hour shifts). What you will be doing * Fully participate and collaborate as a member of the NOC team * Respond and remediate alerts as they are generated during your specified shift * Maintain KPI's related to response and availability * Provide clear and concise notes on tickets worked * Identify and escalate any issues with the alerting systems * Ensure all automated alerts and related cases are addressed according to Service Level Agreements (SLA) * Ability to troubleshoot and report on environment issues related to ISP, networks, servers, and hypervisors, Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva's IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member's normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Smart, Connected, Unexpected: The Wild Side of IoT and AI](https://www.wearedevelopers.com/videos/1113-smart-connected-unexpected-the-wild-side-of-iot-and-ai) - [Humanizing Your Documentation](https://www.wearedevelopers.com/videos/476-humanizing-your-documentation) - [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green) - [Prototyping with Hardware and the Web](https://www.wearedevelopers.com/videos/651-prototyping-with-hardware-and-the-web) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Does The Tech Industry Have The Best Work-life Balance?](https://www.wearedevelopers.com/magazine/427-does-the-tech-industry-have-the-best-work-life-balance) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)