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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Support Engineer - Level 3 - **Company:** Andor Health - **Location:** Orlando, FL, United States - **Experience:** Expert - **Salary:** $60,000.0 - $80,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Application Programming Interfaces (APIs), Android Software Development, Apple IOS, Apple Mac Systems, Microsoft Azure, Static Program Analysis, CompTIA Network+, CompTIA Security+, Database Queries, Domain Name System (DNS), Interoperability, Log Analysis, Network Diagnostics, Ping (Networking Utility), Release Management, Power BI, VPN Clients, Azure Data Factory, Fast Healthcare Interoperability Resources, Slack, Low Latency, Data Analytics, Performance Monitor, Health Level Seven International, 3-tier Architectures, Zendesk, Multiplatform, Event Viewer, Cisco - **Published:** July 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b3f01b92a36591a1 ## About the Role * Foundational (Required): CompTIA A+, Microsoft Azure Fundamentals (AZ-900), ITIL 4 Foundation, or equivalent knowledge and experience * Senior (Preferred): Microsoft Azure Administrator (AZ-104), CompTIA Network+ or Cisco CCNA, CompTIA Security+, Apple Certified Support Professional (ACSP) * Specialized (Preferred): HL7 FHIR Proficiency, Microsoft Power BI Data Analyst (PL-300), Azure Data Fundamentals 2. Core Technical Competencies * Multi-Platform OS Diagnostics: Expert-level support for Windows (10/11), macOS, iOS, and Android. This includes resolving profile corruption, driver conflicts, and registry/plist issues. * Advanced Troubleshooting: Proficiency in network diagnostics (DNS, latency, packet tracing) using tools like Ping Plotter, Ninja RMM, or VPN client stability monitors. * Support & Collaboration Ecosystem: Mastery of the ticket lifecycle and inter-departmental workflows within Zendesk, Slack, and Azure DevOps. * Data & Interoperability Literacy: Working knowledge of SQL concepts and API/APK structures. Ability to navigate healthcare data standards, specifically HL7 (ADT, SIU) and FHIR. * Standardized Communication: High-level verbal and written skills for documenting complex resolutions in the internal Knowledge Base and providing clear updates to customers. ## Description Within Andor, the Tier 3 Application Support Engineer serves as the definitive technical authority and the vital bridge between the customer-facing teams and the Engineering department. Their primary purpose is to resolve the most complex, "non-routine" issues that require deep-dive code analysis, database querying, or architectural troubleshooting beyond the scope of standard support playbooks. Beyond technical resolution, they act as strategic guardians of product stability; they identify systemic patterns in failures to advocate for long-term code fixes and mentor lower tiers to improve the department's overall technical velocity., * Interoperability Leadership: Serve as the subject matter expert for healthcare data exchange (HL7/FHIR), ensuring seamless integration between the platform and clinical systems. * Cross-Functional Audit: Partner with Implementation teams to audit client customizations and QA teams to validate enhancements before production release. B. Advanced Root Cause Analysis (RCA) * Final Escalation Point: Act as the definitive authority for issues Tiers 1 and 2 cannot resolve. Perform deep log analysis via Windows Event Viewer or macOS Console. * Liaison to Engineering: Translate front-end issues into actionable technical requirements for developers, distinguishing between environmental gaps and code-based bugs. C. Data Analytics & Proactive Monitoring * Trend Identification: Use Power BI and Azure Monitor to identify system instability or emerging failure trends before they impact the end-user. * Operational Optimization: Refine data queries and reporting structures to better measure customer satisfaction and system uptime. D. Leadership & Knowledge Engineering * Mentorship: Identify knowledge gaps within Tier 1 and 2 teams. Design and lead "Deep-Dive" training sessions to increase the department's technical velocity. * Process Advocacy: Act as the "Voice of the Customer," advocating for product feature improvements based on recurring technical friction points. E. Autonomous Ownership & Crisis Management * Incident "Swarming": Independently identify and manage critical system outages, coordinating stakeholder communication and internal escalations through to resolution. * Operational Oversight: Assist leadership with team scheduling and supervision of Level 1 agents, ensuring queue velocity is maintained without direct oversight. ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Leading Through Stagility: Human Capital Trends That Redefine Work](https://www.wearedevelopers.com/videos/1717-leading-through-stagility-human-capital-trends-that-redefine-work) - [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)