> Markdown version of [/jobs/ext/1240320-it-specialist](https://www.wearedevelopers.com/jobs/ext/1240320-it-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Specialist

- **Company:** Radiance Technologies, Inc.
- **Location:** Hershey, PA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Information Systems, System Configuration, Network Troubleshooting, Microsoft Office, Windows Servers, Software Licensing, Computer Equipment, Information Technology
- **Published:** July 11, 2026
- **Apply:** https://www.careerjet.com/job/usbe494ef024c224e6fdaed42250733c65/eaa

## About the Role

* US Citizenship with ability to obtain a Secret Security clearance.
 * Excellent in person customer service skills
 * Knowledge of Windows Server & Windows OS

Required Experience:

 * Two years of relevant experience in the field of Information Technology
 * Two or more years of experience providing technical support in a commercial organization with a networked computer environment

## Description

* Provide end-user support to resolve application and hardware problems. Provide technical support in automating operations.
 * Participate in the Radiance process to resolve the incident in a timely manner.
 * Log and triage incidents
 * Troubleshoot the escalated incident / problem and refer / escalate (functional and hierarchical) to the right groups.
 * Provide inputs to contribute towards updating knowledge articles.
 * Contribution to continuous service improvement plans).
 * installing/updating software and in diagnosing hardware malfunctions. Implement modifications to system configurations to accommodate current and future upgrades and updates. Maintain applications, and Microsoft Office 365.
 * Provide information and training to staff on corporate information systems.
 * Research products/equipment for budget planning/purchasing.
 * Maintain and clean computer equipment, including fixed preventive maintenance activities.
 * Troubleshoot Desktop and Network issues.
 * Provide end-user support for copiers; train staff in operating copiers and using complex functions.
 * Assist with maintaining and updating hardware inventory.
 * Assist with audit of software licenses.


## Related Videos

- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net)
- [What’s New with Windows Power-User Tools](https://www.wearedevelopers.com/videos/2069-what-s-new-with-windows-power-user-tools)
- [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age)
- [Introducing Digital Samba Embedded Video Conferencing API MCP Server](https://www.wearedevelopers.com/videos/1640-introducing-digital-samba-embedded-video-conferencing-api-mcp-server)

## Related Articles

- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)