> Markdown version of [/jobs/ext/1240531-remote-customer-service-omni-channel-t2-cs-ecommerce-english](https://www.wearedevelopers.com/jobs/ext/1240531-remote-customer-service-omni-channel-t2-cs-ecommerce-english). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# Remote Customer Service - Omni-Channel T2 CS - Ecommerce - English

- **Company:** Modsquad, Inc.
- **Location:** United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Computer Animation, Microsoft Windows, Admin Tools, Multi-Factor Authentication, Issue Tracking Systems, Security Software, Zendesk, User Accounts
- **Published:** July 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5eeed482c80f02f6

## About the Role

* Anime fans!
 * Familiarity with Zendesk is a plus
 * Previous customer support experience is required
 * Chat and phone support experience is a huge PLUS!
 * Comfortable taking the initiative
 * Comfortable doing searches in multiple screens/windows using admin tools
 * Mastery of the written word (grammar, spelling, punctuation)
 * Ability to pick things up quickly
 * Comfortable working in a fast-paced environment where a lot is expected from you
 * Retail and/or eCommerce experience is a plus
 * Passion for shopping and helping customers shop is required

Workspace Requirements

To be considered for this opportunity, you must have:

 * A dedicated desktop or laptop computer running Windows 11 or later
 * A reliable, high-speed internet connection
 * A high-quality headset with a noise-canceling microphone
 * A quiet, distraction-free workspace suitable for handling calls
 * Willingness to install ModSquad security software and enable two-factor authentication (2FA) on both your computer and mobile device

## Description

We're teaming up with one of our gaming clients to provide a rare opportunity to support their online store. Mods on this project will provide T2 phone, chat and ticket support via Zendesk.

Project Hours (all times Pacific):

24/7

Availability most needed Thursday - Sunday, As a team member for this project, you will be responsible for:

 * Providing Customer Support via Zendesk ticketing system
 * Using admin order tools to review order status to provide resolutions to customers
 * Using admin tools to review user accounts and assist with account issues.


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