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# Help Desk Analyst - Network Services

- **Company:** vTech Solution Inc
- **Location:** Augusta, ME, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Issue Tracking Systems, Inventory Management Software, Microsoft Office, Network Monitoring, Network Service, Microsoft PowerPoint, Topdesk, Software Engineering, Network Routers, Usage Tracking, Cisco Switches, Cisco
- **Published:** July 11, 2026
- **Apply:** https://www.careerjet.com/jobad/us6d37931a271637431815ef42f54de6fe

## About the Role

* 3 to 5 years of technical support experience.
 * Technical expertise with Cisco switches and routers.
 * Experience with inventory management principles and inventory software (preferably Fishbowl).
 * Strong troubleshooting and diagnostic skills for hardware and software issues.
 * Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
 * Excellent organizational, communication, and analytical skills.
 * High school diploma or equivalent.
 * Ability to lift and carry heavy inventory items as needed.
 * Security credentials as required by State of Maine, including CJIS Fingerprinting.

Preferred Skills & Certifications:

 * Experience with help desk software administration and ticket tracking systems.
 * Knowledge of telecommunications and system relationships.
 * Experience in developing and coordinating user training programs.
 * Proven ability to manage multiple tasks and adapt to changing priorities.

## Description

The Help Desk Analyst 2 - Network Services is responsible for providing Tier 2 technical support focused on Cisco network equipment, managing inventory operations, and delivering efficient customer service. This role requires strong analytical skills, attention to detail, and the ability to troubleshoot network-related issues while maintaining accurate inventory records and supporting field technicians. Responsibilities:

 * Respond to inbound phone inquiries and automated network monitoring alerts to ensure timely issue resolution.
 * Document processes, procedures, and technical fixes to build a knowledge base.
 * Operate and manage inventory systems, conduct regular audits, and maintain accurate inventory reports.
 * Coordinate logistics for timely delivery and retrieval of equipment for network technicians and engineers.
 * Train staff on inventory management practices and software usage.
 * Communicate status updates and escalate urgent technical issues as needed.
 * Participate in team projects to improve service quality and efficiency.
 * Maintain productivity, quality standards, and accurate time reporting for all activities.
 * Use help desk software to log, track, and resolve support tickets.


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