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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Helpdesk Support Technician - **Company:** SOFIA UNIVERSITY CORPORATION - **Location:** Costa Mesa, CA, United States - **Salary:** $52,000.0 - **Contract:** Permanent contract - **Skills:** Computer Networks, Learning Management Systems, Network Troubleshooting, Network Connections, Office365, Peripherals, Computer Equipment - **Published:** July 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2f48680cc88b91ca ## About the Role * Relevant education or work experience in technology related field * Flexibility and ability to work in an in-person customer facing role up to 20 hours per week when required or needed * Willingness to learn and apply new skills * Motivated self-starter with problem-solving skills with the ability to troubleshoot * Ability to interface with varied members of the Sofia community and maintain professional, friendly, and cooperative demeanor * Strong interpersonal, written, and oral communication skills * Ability to be proactive, work under minimal supervision * Proficiency in Microsoft Office365 and in the use of Zoom/Microsoft Teams technology * Authorization to work in the US for any employer., * Experience working in higher education and with relevant higher education systems and software * Knowledge or proficiency in the use of the Canvas learning management system * Ethical commitment and ability to align with Sofia's values and mission., * Do you have experience working in Higher Education? * Do you have experience working with Canvas? Work Location: Hybrid remote in Costa Mesa, CA 92626 ## Description The Desktop/Helpdesk Support Technician is part of the IT support team and provides technical assistance to users, resolving hardware, software, and network issues both in-person and remote. They would be responsible for being the first point of contact for technical support, troubleshooting problems, escalating issues, and documenting solutions. Sofia University "aspires to be a globally conscious leader in transformative education and thus to empower students with intellectual growth, ethical reasoning and the development of emotional intelligence". As an integral part of the Academics team, this position will reflect our values: Service, Stewardship, Transformation, Academic Excellence, Cultural Humility, Innovation, Inspiration, Emotional Awareness and Commitment. Responsibilities: * Providing technical assistance for students, staff and faculty and offering solutions via phone, email or in-person * Installing, configuring and maintaining classroom technology and other computer hardware, software, and peripherals. * Troubleshooting hardware, software, and network connectivity problems * Identifying and escalating unresolved issues to the appropriate support personnel or teams * Document user requests, troubleshooting steps, and resolutions through helpdesk ticketing system. * Providing guidance and training to users on software and hardware usage * Monitoring performance of computer systems and networks, identifying potential problems, and taking corrective actions * Attend online meetings with the IT team as needed for discussion, review, or training purposes. * Communicate through Microsoft Teams with other IT team members * Weekend and evening work would be required. * Other duties as assigned. ## Related Videos - [Bringing digital education to refugee and host communities in remote regions of Africa](https://www.wearedevelopers.com/videos/644-bringing-digital-education-to-refugee-and-host-communities-in-remote-regions-of-africa) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Distributed search under the hood](https://www.wearedevelopers.com/videos/256-distributed-search-under-the-hood) - [The 2026 Talent Pivot: Essential Trends for an Evolving Workforce](https://www.wearedevelopers.com/videos/100098-the-2026-talent-pivot-essential-trends-for-an-evolving-workforce) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Trends, Challenges and Best Practices for AI at the Edge](https://www.wearedevelopers.com/videos/630-trends-challenges-and-best-practices-for-ai-at-the-edge) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers)