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# Software Engineer, Industrial IOT

- **Company:** Magna International, Inc.
- **Location:** Lowell, MA, United States
- **Experience:** Expert
- **Salary:** $66,880.0 - $124,200.0
- **Contract:** Permanent contract
- **Skills:** Systems Analysis, Information Technology
- **Published:** July 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b9e5ec826384b1ad

## About the Role

* 5 years of experience as a customer success engineer or in a customer-facing or support role.
 * Bachelor's degree in computer science, Information Technology, or a related field is preferred. Equivalent experience considered in-leu of degree.
 * Familiar with Industry 4.0 practices and has good understanding of IT/OT infrastructure.
 * A customer-centric mindset with a commitment to understanding and addressing customer needs effectively.
 * Experience working with cross-functional teams to resolve issues and improve products/services.
 * Flexibility to adapt to new technologies, changes, and learning opportunities.
 * Travel requirement Domestic and International - 25%

## Description

As a Software Engineer, Industrial IOT you will be the key technical contact for our customers, providing top-tier support and resolving technical issues to ensure a seamless user experience. Your role is vital in maintaining high levels of customer satisfaction by swiftly addressing product malfunctions, guiding users through technical challenges, and collaborating with internal teams to improve our offering.

What you will be doing in this role:

 * Assist customers with onboarding of a Magna's product or service and guide clients through installation and updating issues as needed.
 * Diagnose and resolve complex technical issues reported by customers, ensuring prompt and effective solutions.
 * Act as the primary point of contact for customers, providing clear and empathetic communication throughout the support process.
 * Educate and train customers on product usage, offering step-by-step instructions and conducting training sessions as needed.
 * Product Feedback: Provide insights and feedback from customer interactions to product development teams to drive continuous improvement.
 * Complaint Resolution: Manage customer complaints professionally, ensuring their concerns are understood and resolved satisfactorily.
 * System Analysis: Analyze recurring technical issues to identify patterns and contribute to system and product improvements.


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