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# User Support & Training Specialist

- **Company:** E-Logic INC
- **Location:** Atlanta, GA, United States
- **Salary:** $60,000.0
- **Contract:** Permanent contract
- **Skills:** Web Accessibility, Software Documentation, Enterprise Software Applications, Software Troubleshooting, Web Content, User Accounts
- **Published:** July 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=26c896b1e78f71d5

## About the Role

* Proven experience providing user support and help desk assistance for enterprise software applications.
 * Strong technical writing skills with experience creating user manuals and instructional guides.
 * Mandatory expertise and familiarity with Section 508 compliance and web accessibility
 * standards.
 * Excellent interpersonal communication skills and presentation abilities.

## Description

E-logic is hiring a User Support & Training Specialist to deliver comprehensive tier-1 and tier-2 technical help desk support, build user enablement programs, and author technical documentation for Secure HIV-TRACE program from Centers for Disease Control and Prevention (CDC).. You will act as the primary point of contact for end-user inquiries, troubleshooting software issues, and creating accessible instructional materials, including user manuals, admin guides, and video tutorials., * Provide tier-1 and tier-2 technical help desk support to public health users, troubleshooting application issues promptly.

 * Author comprehensive user manuals, administrator guides, FAQs, and technical documentation.
 * Develop and conduct virtual training sessions, webinars, and onboarding materials for system users.
 * Ensure all user documentation, web content, and training materials strictly adhere to Section 508 accessibility compliance.


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