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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** SRS Acquiom Inc. - **Location:** Denver, CO, United States - **Experience:** Starter - **Salary:** $65,000.0 - $75,005.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, Bash Shell, VoIP, Databases, Dynamic Host Configuration Protocol, Desktop Computing, Disaster Recovery, Issue Tracking Systems, Network Troubleshooting, Microsoft Office, Windows Servers, Network Architecture, Productivity Software, Single Sign-On, Virtual Local Area Networks, Virtualization Technology, Wireless Networks, Okta, Firewalls (Computer Science), Microsoft InTune, SAP MDG, Casper Suite, Laptops, Printer Maintenance, Gsuite, Firewall Services Module, User Accounts - **Published:** July 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ff16928233afc711 ## About the Role * Bachelor's Degree preferred, or equivalent combination of education, training, and experience * 0-2 years experience supporting macOS laptops or desktops in an enterprise environment * Experience supporting computers running macOS (10.14 to current) and Windows 10 and 11, cloud-based email and productivity tools (Office 365 & Google G-Suite), and mobile devices running iOS * Proven ability to listen respectfully and communicate effectively with non-technical staff * Computer configuration and application setup experience with equal weight given to Windows and macOS * Experience installing, and troubleshooting network infrastructure and technologies including wired and wireless infrastructure, VoIP, and managed printing * Experience using centralized management/MDM tools for OS configuration and administration * Knowledge of basic printer maintenance tasks such as clearing paper jams and toner replacement * Ability to follow written documentation for tasks and procedures Desired Characteristics * Experience configuring networking switches and firewalls (ie. VLAN assignments, switchport settings, DHCP, firewall policies) Experience configuring cloud apps for Single Sign-On with Active Directory or other SSO provider (ie. OKTA, OneLogin, JumpCloud) * Experience with Windows Server/Active Directory, Bash scripting for macOS, virtualization, and help desk automation * Experience working in financial services or legal environments Physical Requirements/Special Demands * Must be available to work standard business hours, and occasional nights/weekends. * Must be able to work on-site in our Denver office * Must be able to routinely lift 30 lbs ## Description SRS Acquiom is seeking an IT Support Technician to join our IT Support team. The IT Support team is responsible for all areas of internal desktop and cloud app support, hardware support, and maintains network infrastructure for our office locations. This team supports an environment of 75% macOS machines and 25% Windows machines., * Provide hardware and software support for both in-person and remote clients with macOS and Windows systems, with the majority being macOS devices * Prioritize, assign, and respond to internal client issues (submitted via ticketing system or in-person); manage tickets through to completion * Perform end-user training on macOS and other company-provided software and hardware * Perform diagnostics to collect information to determine and correct the source of error and isolate performance issues * Test and deploy new software, hardware, procedures, installation, conversion and upgrade activities * Maintain database of all staff inventory, user accounts and logins to facilitate on/off-boarding process * Engage with vendors when necessary to research issues and determine and implement recommended solutions * Maintain inventory levels of equipment to facilitate on-boarding process. * Provision user accounts in cloud apps, VoIP system, cloud faxing, copiers, and secure printing management system * Manage new employee onboarding process from creating accounts to provisioning devices to in-person training and IT orientation on Day 1 * Maintain employee backup system as part of Disaster Recovery/Backup Plan * Automate help desk tasks and maintain security profiles via MDM software (JAMF/Intune) for laptops and company smartphones * Follow documented troubleshooting procedures and standards * Contribute ideas and recommendations to and assist in writing IT/Admin and Tech Training documentation * Other tasks as assigned ## Related Videos - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)