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# Director, Digital Workplace

- **Company:** NBM&E, LLC
- **Location:** Philadelphia, PA, United States (Remote available)
- **Experience:** Expert
- **Salary:** $163,092.0 - $203,865.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Collaborative Software, Productivity Software, User Environment Management, Servicenow
- **Published:** July 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3089360e5abbbbac

## About the Role

* Advanced knowledge of end-user technology services, service desk leadership, collaboration and productivity platforms, M365, communications, training, adoption, support process design, and employee technology enablement., * 10+ years of relevant experience in end-user technology, IT customer service, endpoint services, collaboration and productivity platforms, service management, or a related technology field, including demonstrated leadership and experience managing technical or service teams or managers., * Bachelor's degree or equivalent experience. An advanced degree may be preferred., * Preferred: ITIL, Microsoft 365, ServiceNow, change/adoption, collaboration platform or other relevant workplace technology certifications.

## Description

NBME is seeking a collaborative and service-oriented leader to lead the Digital Workplace function and oversee employee-facing technology services, including IT customer service, end-user services, device lifecycle management, productivity and collaboration platforms, workplace communications, training, and technology adoption. In this role, you will oversee day-to-day employee-facing technology support, including service desk operations, end-user support, productivity tools, collaboration platforms, and workplace technology adoption. You will partner across technology, security, communications, HR, and business teams to strengthen support models, improve service responsiveness, and develop roadmaps that enhance the employee technology experience. This is an opportunity to shape how people across NBME engage with the tools, services, and support they need to do their best work., * Leads day-to-day digital workplace services including service desk, end-user support, device-related services, and productivity tool support.

 * Owns collaboration and workplace platform delivery for tools such as M365, messaging, conferencing, and content collaboration services.
 * Drives user support, service responsiveness, and issue resolution across employee-facing technology services.
 * Leads communications, training, and adoption activities to improve user readiness and effective use of workplace technologies.
 * Develops and executes roadmaps for digital workplace capabilities, support models, and employee productivity improvements.
 * Partners with infrastructure engineering, technology operations, corporate applications, security, communications, HR, and business teams to align workplace services to user and business needs.
 * Establishes service standards, support processes, knowledge content, and performance expectations for employee-facing services.
 * Leads and develops managers, support leaders, trainers, and workplace technology staff, establishing clear priorities, accountability, and performance expectations.
 * Manages workplace technology vendors, licensing, budget inputs, and service, adoption, and performance metrics.


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