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# Help Desk Coordinator

- **Company:** Topbloc, LLC
- **Location:** Chicago, IL, United States
- **Salary:** $50,000.0 - $62,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Confluence, Issue Tracking Systems, Data Analytics, Zendesk, Servicenow
- **Published:** July 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d2080e443ccaeb01

## About the Role

* Minimum of a Bachelor's Degree (required)
 * Ability to manage multiple projects and initiatives simultaneously (required)
 * Experience with data analytics (preferred)
 * Experience with ticket management tools - ServiceNow (preferred)
 * Advanced knowledge of Microsoft Office Suite, particularly Microsoft Excel
 * Passion for exceptional customer service and customer collaboration
 * Strong communication skills, both written and oral
 * Ability to interact and collaborate effectively with clients and co-workers in a positive manner that engenders confidence and trust
 * Good problem solver with ability to consider alternative and diverse perspectives

## Description

* Intake for all Help Desk issues and ticket management
 * Serve as the initial point of contact for clients seeking technical assistance through ticketing system
 * Develop and distribute reports and analytics on ticket volume/trends
 * Assist in delivery of high-quality solutions internally across multiple departments
 * Configure and troubleshoot ticketing system issues
 * Act as the subject matter expert for all things ZenDesk and/or ServiceNow
 * Lead ZenDesk/ServiceNow Orientation for new hires
 * Maintain ZenDesk/ServiceNow homepage
 * Report breached security incidents to IT
 * Create/maintain department slack notifications as requested
 * Make configuration updates/changes to ZenDesk/ServiceNow to support evolving business needs
 * Maintain Help Desk internal knowledge base confluence

Physical Requirements:

 * Prolonged periods of sitting at a desk and working on a computer.


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