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# System Integration Specialist

- **Company:** * Arrow
- **Location:** Cleveland, OH, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Computer Maintenance, Firmware, Microsoft Office, Windows Servers, Proprietary Software, Software Engineering, Systems Integration, Wi-Fi Technology, Computer Network Technologies, Computer Equipment, Information Technology, Cisco, Vmware
- **Published:** July 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5bc8f3d552974cc7

## About the Role

* Minimum of 3 years education or commensurate experience in Windows based software installation and PC repair.
 * Competency in various software including MSOffice, Windows, Windows Server, VMware, Active Directory and WIFI technology
 * Competency in network technologies including the Cisco family
 * Working knowledge of electronic products and services.
 * Ability to read software and technical manuals.
 * Strong analytical and troubleshooting skills are imperative.
 * Excellent written and verbal communication skills.
 * Strong customer relation and phone skills.
 * Must be self-motivated to work independently without direct supervision.
 * Effective planning and organizational skills to efficiently manage time and workload.

PREFERRED

 * Previous experience in customer technical support.
 * Prior experience in supporting electronic gaming devices.
 * Prior experience in supporting and installing proprietary software
 * Certification and 2 or more years of commensurate experience in network technologies.
 * Certification and 2 or more years of commensurate experience in computer repair, * Associate degree or commensurate training in Computer Technology.

## Description

* Responsible for integrating electronic systems, including hardware, software, and firmware.
 * Troubleshoot and repair computer hardware and software issues.
 * Ability to interpret site surveys and translate requirements to the integration process.

Requirements:

 * Exceeds customer satisfaction objectives as outlined by Arrow management.
 * Recommends and executes appropriate solutions in a timely manner.
 * Ability to gather trace information when troubleshooting systems problems.
 * Analyzes customer equipment problems in accordance with established performance standards.
 * Responsible for meeting shipping deadlines in relation to installation schedules.
 * Work closely with Product Support to diagnose problems and develop engineering changes when needed.
 * Monitor specifications of products in compliance with state regulatory agencies.
 * On-site installations, surveys, and support required when needed.
 * Assist customers on the configuration and programming of Arrow equipment.
 * Technical training on Arrow equipment for distributors and new employees.
 * Assist on writing technical manuals and web updates for new equipment.
 * Responsible for following up with customers promptly when needed.
 * Afterhours support on an on-call rotation - when applicable


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