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# Help Desk Analyst

- **Company:** TRUE MANUFACTURING GROUP
- **Location:** O'Fallon, MO, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Apple Mac Systems, Microsoft Outlook, Desktop Computing, Issue Tracking Systems, Microsoft Office, Microsoft PowerPoint, Peripherals, Laptops, User Administration
- **Published:** July 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f926098dc66bd9f0

## About the Role

The Help Desk Analyst is responsible for tier 1 responses and troubleshooting of all incoming requests to the Help Desk. This position will require a high level of customer interaction and the ability to handle many tasks at the same time. The analyst will be responsible for troubleshooting break/fix types of requests and will also have the opportunity to work on various service and project requests as well., * High School diploma or general education degree (GED) required.

 * Two or more years related experience, education and/or training required.
 * Knowledge of basic computer hardware, such as desktops, laptops, mobile devices and peripherals.
 * Experience with desktop operating systems such as Windows 10 and Macintosh OSX.
 * Experience with Microsoft Office products such as Word, Excel, PowerPoint, Outlook and Teams.
 * Exceptional interpersonal skills, with a focus on building customer rapport.
 * Strong written and oral communication skills.
 * Strong documentation skills.

The hours for this position are 8:30am - 5:00pm, Monday through Friday.

## Description

* Field incoming support requests from end users via telephone and ticketing system in a courteous manner.
 * Document all pertinent end user information and nature of problem or issue; record the information in an online ticket system to ensure requests are resolved in a timely fashion.
 * Provide tier I support for various services and applications such as Microsoft Office, Windows 10, printing, user administration, etc.
 * Assist the IT team with special projects such as rolling out new applications and technologies.
 * Other IT-related duties as required.
 * Regular and reliable attendance is required.


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