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# Helpdesk Specialist II

- **Company:** Kymber Consulting Group, Llc
- **Location:** San Antonio, TX, United States
- **Contract:** Permanent contract
- **Skills:** Computer Networks, Databases, Network Diagrams, Network Service, Software Tools, Software Engineering, Automated Data Processing (ADP), Automated Information System (AIS)
- **Published:** July 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=70d7e6c196f998f9

## About the Role

* High School Diploma with 4 Years Experience (or 2 years experience with an Associates degree, 0 years experience with a Bachelors degree or higher)

 * Department of Defense security clearance (ADP II Public Trust) or the ability to obtain one

 * Security+ Certified

 * CompTIA certification and enrolled in the CompTIA Continuing Education (CE) Program

 * Ability to work in a 24/7/365 environment including holidays

 * Strong customer service and communications skills

 * Familiar with Service Desk support methodology

Specialized Experience:

 * CompTIA A+ certification or equivalent p preferred

 * HDI certification or equivalent preferred

 * Relevant technical certifications preferred

 * Familiar with ITIL

## Description

Kymber is seeking an experienced Helpdesk Specialist who will provide advanced technical advice and guidance on company technical software and hardware.

Responsibilities and Duties:

 * First-level support of all inbound calls, generating an Incident for all new issues.

 * Provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services.

 * Uses automated information systems to analyze routine situations.

 * Reviews incoming requests, both computer generated and verbal, sort, code and may prioritize for proper action.

 * Resolves problems or contacts more senior technical support as necessary.

 * Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available.

 * Conducts technical research for source of information required in support of request for information related to ongoing programs and proposal efforts.

 * Maintains network diagrams and circuit records.

 * Instructs users in the use of PCs and networks. May perform basic PC, PBX, and network software programming.

 * Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem


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