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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Product Specialist (TPS) - Signals & API - **Company:** Tiktok Inc. - **Location:** San Jose, CA, United States - **Experience:** Experienced - **Salary:** $108,000.0 - $220,400.0 - **Contract:** Permanent contract - **Skills:** HTML, JavaScript (Programming Language), Application Programming Interfaces (APIs), JIRA, Common ISDN Application Programming Interface (CAPI), Cascading Style Sheets (CSS), Data Deduplication, Programming Tools, Digital Technology, Hypertext Transfer Protocols (HTTP), Salesforce.Com, SQL Databases, Extensible Markup Language (XML), Postman, Bug Reporting, Information Technology, Zendesk - **Published:** July 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2c10197b7e0b2124 ## About the Role TikTok seeks a Technical Product Specialist to provide both pre and post-sales implementation and advertising support to TikTok's top advertisers. Candidate needs to balance customer service with technical know-how and specialize in Signals/Measurement and API monetization product pillars using their expertise to assist businesses with product issues. Sitting within the Monetization Product Operations team, the role involves close collaboration with in-market sales and product teams within a high-growth environment. An ability to self-motivate, prioritize and influence partners are key skills. Candidates must have experience working with digital advertising, web and app signals as well as hands-on experience implementing technology., * A Bachelor's degree in Computer Science, similar technical field of study or equivalent practical experience * Experience working with technologies (e.g. HTML, CSS, JavaScript), SQL, XML, and HTTP protocols (OR) Customer-facing experience as a Technical Consultant, Support, Engineer, or Product Manager, working with internal/external customers * Analytical experience solving problems using data and providing actionable product insights * Experience operating within support ticketing platforms (Jira, Zendesk, Freshdesk, Salesforce) * Fluency in one of the following languages: Portuguese, Spanish, or Mandarin, is required to communicate effectively with advertisers, clients, and cross-functional stakeholders in the corresponding regional market where the role provides support. Preferred Qualifications: * 2+ years of experience in Ad tech/digital technology fields * Experience driving technical implementation with advertising/software products working directly with clients technical teams. * Track record of successful collaboration with cross-functional teams including Engineering, Product Marketing Managers, Product Managers and Sales., Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment ## Description As Monetization Product Operations (MPO), our goal is to help businesses have seamless experiences with our advertising solutions by designing and scaling support processes to resolve technical issues within our product., The Signals & API TPS team is a highly specialized, global unit. We act as the critical bridge connecting in-market Sales, top-tier Advertisers, and our global Product & Engineering teams. We own the technical health, troubleshooting, and implementation support for TikTok's most critical monetization pillars: Web Signals (Pixel, Events API), App Signals (SDKs, MMPs), and Marketing/Organic APIs., * Technical Troubleshooting & Support: Handle and resolve complex, end-to-end pre- and post-sales technical queries regarding TikTok's Web Signals (Pixel, Events API/CAPI), App Signals (SDKs), and 3rd-Party (3P) Attribution/MMP integrations. * Cross-Functional Bridge: Act as the primary technical liaison between local Sales/Account teams and global Product & Engineering teams. Translate advertiser issues into clear, actionable bug reports and product feedback. * API & Config Diagnostics: Navigate and troubleshoot API payloads, server-to-server event configurations, deduplication errors, and integration setups using browser developer tools, network logs, and API testing tools. * Sales & Partner Enablement: Partner with upstream technical specialists to educate sales teams and advertisers on signal health, product features, and common integration issues. * Operational Excellence: Adhere to strict SLAs, drive high customer satisfaction (CSAT), manage escalation workflows, and proactively identify opportunities to scale support through automated workflows or documentation. ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [The Resilience of the World Wide Web](https://www.wearedevelopers.com/videos/1281-the-resilience-of-the-world-wide-web) - [Product Innovation through Partnerships - Search and Local Services](https://www.wearedevelopers.com/videos/100020-product-innovation-through-partnerships-search-and-local-services) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [TikTok's Privacy Innovation](https://www.wearedevelopers.com/videos/1036-tiktok-s-privacy-innovation) ## Related Articles - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Best X (Twitter) Accounts for Developers](https://www.wearedevelopers.com/magazine/294-the-best-x-twitter-accounts-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing) - [Top Tech YouTube Channels for Developers in 2023](https://www.wearedevelopers.com/magazine/261-top-tech-youtube-channels-for-developers-in-2023)