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# Desktop Support Technician

- **Company:** Barcodes LLC
- **Location:** Holland, MI, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Active Directory, Dynamic Host Configuration Protocol, Desktop Computing, Hyper-V, Issue Tracking Systems, Microsoft Office, Netsuite, Network Connections, PCI Data Security Standards, Azure Active Directory, VirtualBox, Virtualization Technology, Windows Desktop, Windows Software Trace Preprocessor, Zoho Office Suite, CompTIA Strata - PC Hardware Technology Engineer, Internet Protocol Telephony, Office365, Software Troubleshooting, Computer Equipment, Os Ticket, Information Technology, Laptops, Network Server, Server Operating Systems & Platforms, Vmware
- **Published:** July 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f90ecd66eaaa1123

## About the Role

* 2+ years of IT experience
 * Technical experience working within: VOIP Phone Systems (Fuze preferred), CRM/ERP (Netsuite preferred), Automated Software Deployment, Virtualization Technologies (VMware, VirtualBox, HyperV), Windows Desktop and Server OS, Active Directory, O365 Exchange and Azure AD, Microsoft Office 365, DNS and DHCP, and Ticketing Software (Zoho Preferred)
 * CompTIA, A+ or equivalent.
 * Problem analysis & resolution skills with the ability to logically progress troubleshooting and shift between and prioritize tasks
 * The ability to plan and organize work with a strong attention to detail
 * Exceptional oral and written communication skills
 * Ability to work independently as well as part of a team

## Description

We are seeking a Desktop Support Technician to work as part of a team of IT professionals who provide in-house technical PC hardware and software support. They work with a variety of equipment and systems including desktops, laptops, network connectivity, and Windows software. In addition, they implement special projects which require researching new technology and solving complex problems.

What You'll Do

 * Assist personnel with PCs, servers, networks, printers, software, and phones
 * Package, test, deploy, update, and troubleshoot software
 * Create and maintain desktop images
 * Perform routine network and PC installation, and troubleshoot, maintain, and resolve any related problems
 * Setup new users in our systems
 * Remove/disable system access for departing employees
 * Analyze desktop hardware and software processes for efficiency and needs
 * Document processes and procedures
 * Coordinate upgrade of desktop equipment and software
 * Maintain ticketing system for prioritizing tasks
 * Escalate or delegate issues to other IT members if required
 * Be the primary point of contact for personnel with any IT question or task
 * Manage Active Directory and Exchange users and groups
 * Maintain phone system users, teams, and call flow logic
 * Grant/revoke access to various internal and external systems
 * Train personnel on how to best use the different systems and tools
 * Follow PCI compliance guidelines


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