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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Implementation Manager - **Company:** PROBOOK LLC - **Location:** New York, NY, United States - **Experience:** Experienced - **Salary:** $110,000.0 - $130,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Software as a Service - **Published:** July 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=21577c347a0260d6 ## About the Role * 2+ years in an implementation, deployment, or onboarding role at a SaaS company (title may vary: Implementation Specialist, Onboarding Manager, Deployment Strategist, Technical Onboarding Manager) * Direct, hands-on experience running the full implementation lifecycle for a software product - not just supporting one * Comfortable running structured kickoff calls, presenting to stakeholders, and managing a project plan independently * Track record of hitting deployment deadlines and can speak to specifics (number of implementations run, average time-to-go-live, customer count) * Strong ownership instinct - when something breaks, or a customer is stuck, you solve it yourself rather than escalating * Comfortable learning a technically complex product quickly and becoming the go-to expert on it * Strong written and verbal communication; able to translate technical detail into plain language for non-technical stakeholders * Organized and deadline-driven; able to run multiple concurrent deployments without dropping details * Based in or willing to relocate to the NYC area; this is a five-day-a-week in-office role ## Description The Deployment Strategist owns the post-sale technical and operational journey for new customers - from initial configuration through go-live to early adoption. This is a project-ownership role: you are responsible for hitting deployment milestones and go-live dates, not just holding a relationship. You sit between the sales handoff and the customer success team, and you are the person accountable for a customer's first experience actually running on the product., * Run kickoff calls and set expectations with new customers on scope, timeline, and what a successful deployment looks like * Own the end-to-end configuration and setup of the product for each new account * Build and manage a deployment project plan, keeping timelines, stakeholders, and internal teams aligned to hit go-live dates * Present deck overviews and progress updates to customer stakeholders, from operators to executives * Troubleshoot and resolve technical and workflow issues that come up during implementation, without routing them elsewhere * Train end users and ensure the product is actually being adopted, not just installed * Identify and flag risk early when a deployment is falling behind, or a customer is disengaged * Hand off cleanly to the Customer Success team once a customer is live and stable * Provide feedback to product and engineering based on patterns seen across deployments, * The Tailwinds: $700B industry with clear tailwinds: AI adoption, labor shortages, and generational transitions creating demand for operational modernization. We are defining the category, not fighting for share. * The Traction: $XXM ARR in 18 months. Product-market fit proven; now we're scaling. * Funding: $40M raised from Sequoia and Andreessen Horowitz * The Team: >60 people, our founding team comes from the space and has spent thousands of days onsite with our customers. We live the space. We're also becoming one of the most talent-dense start-ups in NYC (MIT, Harvard, UPenn M&T, Waterloo, Citadel, Palantir). ## Related Videos - [Edit Your Future: Queerverse Radical AI](https://www.wearedevelopers.com/videos/909-edit-your-future-queerverse-radical-ai) - [Beyond the Hype: Building Trustworthy and Reliable LLM Applications with Guardrails](https://www.wearedevelopers.com/videos/1594-beyond-the-hype-building-trustworthy-and-reliable-llm-applications-with-guardrails) - [Developers don't need onboarding, do they? 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