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# Senior IT Technician / MSP Field Services Lead

- **Company:** Miller, Shawn
- **Location:** Greeneville, TN, United States
- **Experience:** Expert
- **Salary:** $40,000.0 - $50,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Antivirus Softwares, Remote Service Software, Virtual Local Area Networks, Backup and Restore, Wi-Fi Technology, Network Routers, Firewalls (Computer Science), Gsuite
- **Published:** July 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6c47cceaa248dbdd

## About the Role

* Strong troubleshooting skills
 * Experience with small business networks
 * Comfortable working onsite with customers
 * Ability to explain technical issues in plain language
 * Dependable, organized, and professional
 * Able to manage several jobs or tickets at once
 * Willing to document work clearly
 * Valid driver's license
 * Good customer service attitude
 * Sales experience is a plus

Helpful Experience

 * MSP experience
 * Microsoft 365 administration
 * Google Workspace support
 * Firewall/router configuration
 * Switches, VLANs, Wi-Fi systems, and cabling
 * Backup systems
 * Antivirus/security tools
 * Remote support tools
 * Security cameras/NVRs
 * Low-voltage or cable termination experience

## Description

* Business IT support and managed services
 * Networking setup and troubleshooting
 * Routers, switches, Wi-Fi, cabling, and basic infrastructure
 * Microsoft 365 and email support
 * Workstation setup and replacement
 * Printer, scanner, and peripheral troubleshooting
 * Security camera and low-voltage support when needed
 * Customer communication and follow-up
 * Project coordination for installs, upgrades, and service work
 * Documentation of customer systems, passwords, notes, and service history


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