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# Desktop Support

- **Company:** BuzzClan
- **Location:** Dallas, TX, United States
- **Experience:** Expert
- **Salary:** $101,600.0 - $152,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Azure, Software as a Service, Python (Programming Language), Microsoft Software, Windows PowerShell, Scripting, Office365, Microsoft InTune, Information Technology, Casper Suite
- **Published:** July 11, 2026
- **Apply:** https://www.careerjet.com/jobad/usf503cf304c251553abbed5ca746364a7

## About the Role

* Minimum 3-5 years of experience in a Help Desk or Service Desk role with at least 2 years in a Senior or leadership position
 * Ability to handle multiple tasks effectively, with tact, courtesy, and a high degree of customer service.
 * Work independently and effectively with minimal direction or collaboratively in a team environment
 * Highly skilled in Active Directory, Azure, InTune, O365, JamF, etc
 * Proficiency in at least one scripting language (e.g., PowerShell, Python)
 * Excellent communication skills (both written and verbal) with the ability to explain technical issues to non-technical users

Education:

 * Bachelor's Degree in Information Technology, Computer Science, or a related field (or equivalent work experience)
 * Industry-related certifications such as ITIL v4 Foundation, A+, Network+, AZ-900 are preferred

## Description

Core Job Title: Senior Desktop Support - The Senior Help Desk Technician provides support for users experiencing IT-related Incidents and fulfilling Service Requests. They act as an escalation point and will be key contributors to IT-related projects. The role is customer-focused and requires a strong understanding of IT systems, problem-solving skills, and the ability to work in a fast-paced environment.
Responsibilities:

 * Resolve complex IT Incidents and Service Requests from customers in a timely and efficient manner either by phone, email, chat or in-person
 * Log, categorize, prioritize and resolve Service Requests and Incidents in the ITSM
 * Diagnose and resolve technical issues related to Windows and Mac Operating Systems, Microsoft and SaaS applications and hardware by analyzing the root cause
 * Act as escalation point for issues that cannot be resolved by junior technicians, ensuring a proper resolution of escalated issues
 * Assist in training and mentoring newly hired Help Desk technicians
 * Proactively identify recurring Incidents for Problem Identification and remediation
 * Contribute to the internal knowledge base by documenting solutions to common issues
 * Work closely with the Help Desk Manager to establish and reinforce Help Desk processes and best practices
 * Lead or be a key contributor to IT projects and provide IT insight into business-related projects
 * Work closely with other IT teams to resolve complex issues
 * Maintain accurate inventory of IT assets
 * Project assignments as requested
 * travel, up to 25% or as needed
 * Must be willing to work occasional overtime or extended hours as business needs require, including urgent support issues, critical projects, executive requests, or time-sensitive deadlines.

 * This is not expected to be a weekly occurrence, but the right candidate will be flexible, dependable, and willing to jump in when the situation calls for it.
 * Other duties as assigned


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