> Markdown version of [/jobs/ext/1242215-lead-experience](https://www.wearedevelopers.com/jobs/ext/1242215-lead-experience). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Lead, Experience - **Company:** Canada Goose Inc. - **Location:** Oak Brook, IL, United States - **Experience:** Expert - **Salary:** $67,600.0 - $74,880.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Office - **Published:** July 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9a1338795f9e212c ## About the Role * Minimum 2 years of retail management experience * Previous experience working with affluent and luxury brands in high traffic locations * Excellent understanding of customer relationship management tools and processes * Strong analytical skills with a solid understanding of retail math and metrics * Strategically agile with a keen attention to detail * Strong time management and organization skills with the ability to multi-task in a fast-paced environment * Consistently exhibits Canada Goose's Values, taking pride in being innovative, authentic, passionate, relentless, and entrepreneurial * Advanced skills in Microsoft Office; specifically, Word and Excel * Bonus points for proficiency in another language ## Description The Team Lead, Experience will partner with the Store Management Team and assist in the execution of plans and strategies for their store location. They will support all store functions including, people management & engagement, customer experience and operational efficiency while ensuring excellence in all areas. With previous people management experience and a flare for best-in-class customer service, you will build outstanding experiences that allows customers to continuously conquer the outdoors! What You'll Do: * Achieve or exceed personal sales targets and support the store's overall target * Support in the training of standard operating procedures, while ensuring teammates have an accurate understanding of product and brand history * Coach and mentor teammates to improve performance and develop key selling skills that elevate the customer experience * Identify external talent for the retail business and support in recruiting, onboarding and developing new teammates * Drive employee engagement through performance recognition and development * Cultivate and develop customer relationships to drive strong sales results * Drive our Net Promoter Score (NPS) and other selling and service metrics including conversion, average dollar per transaction (ADT), average unit retail (AUR), and units per transaction (UPT) * Resolve customer issues in a timely manner by investigating opportunities, developing solutions, preparing reports and mentoring the team on handling similar challenges in the future * Provide market expertise in relation to customer needs * Leverage brand storytelling and visual merchandising to develop strategies to improve product performance ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [From Tables to Graphs in Minutes: Supercharging Kusto Graph Analytics with AI-Powered Development](https://www.wearedevelopers.com/videos/1543-from-tables-to-graphs-in-minutes-supercharging-kusto-graph-analytics-with-ai-powered-development) ## Related Articles - [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Best Companies to Work For in France: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/189-best-companies-to-work-for-in-france-top-25-companies-in-2023) - [Promotion Interview Questions: How to Answer and Get the Job](https://www.wearedevelopers.com/magazine/413-promotion-interview-questions-how-to-answer-and-get-the-job) - [How to Respond to the “Why Do You Deserve a Promotion?” Question](https://www.wearedevelopers.com/magazine/416-how-to-respond-to-the-why-do-you-deserve-a-promotion-question) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)