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# IT Support Technician

- **Company:** Compunnel Inc.
- **Location:** Birmingham, AL, United States
- **Salary:** $41,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Firmware, Microsoft Office, Networking Basics, Remote Desktop Services, Web Applications, Software Troubleshooting
- **Published:** July 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5b4562bb5e91f28a

## About the Role

* High school diploma or equivalent required
 * At least one entry-level IT certification (A+, Network+, or OEM vendor certification)
 * 0-5 years of experience in a technical support or customer service environment
 * Helpdesk or Call Center experience preferred
 * Experience supporting Microsoft Windows operating systems
 * Proficiency with Microsoft Office applications
 * Basic hardware and software troubleshooting skills
 * Knowledge of firmware upgrades and network applications
 * Strong customer service and communication skills
 * Excellent organizational and problem-solving abilities
 * Ability to work independently and as part of a team
 * Ability to travel between locations using a Xerox vehicle
 * Ability to walk, stand for extended periods, and lift up to 50 pounds

## Description

We are seeking a motivated and customer-focused IT Support Technician to provide onsite technical support for Birmingham City Schools. This role is ideal for someone with strong troubleshooting skills, excellent customer service, and a passion for supporting end users in a fast-paced technology environment., The ideal candidate will be comfortable working independently as well as with a team, supporting Microsoft Windows environments, performing hardware and software troubleshooting, assisting users with technical issues, and maintaining excellent service standards. Candidates with entry-level IT certifications and Helpdesk experience are encouraged to apply., * Provide first-level IT support for end users

 * Receive, document, and manage support requests through the Helpdesk system
 * Troubleshoot hardware, software, and Windows operating system issues
 * Use remote desktop tools to resolve technical problems
 * Escalate complex issues while meeting service level agreements
 * Support Microsoft Office applications and endpoint devices
 * Assist with firmware upgrades and basic network-related tasks
 * Track assets and maintain accurate service documentation
 * Identify user training opportunities and provide basic technical guidance
 * Collaborate with technical teams to resolve customer issues
 * Maintain excellent customer service while managing multiple support requests
 * Participate in technical discussions and continuous process improvements


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