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# PS Contact Center Eng.

- **Company:** Audiocodes, Inc.
- **Location:** United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Amazon Web Services, Microsoft Azure, VoIP, Software as a Service, Cloud Computing, Log Analysis, Networking Basics, Cloud Services, Systems Integration, Diagnostic Tools, Enterprise Software Applications, Computer Network Technologies, Cisco Unified Contact Center Enterprise (UCCE), Genesys, Api Design, Cisco
- **Published:** July 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=73160b1d247aed20

## About the Role

* MS/BS in EE/CS.
 * Experience in technical support or application support for SaaS, cloud-based solutions, or enterprise software.

 * Experience with designing and supporting omnichannel within a contact center space, including Web Chat, API-based integrations, etc.
 * Strong knowledge of Microsoft Teams (administration, configuration, or integrations).
 * Excellent troubleshooting skills, with a logical approach to problem-solving.
 * Ability to communicate effectively with both technical and non-technical users.
 * Customer-oriented mindset with a proactive approach to issue resolution.
 * Experience supporting other contact center platforms such as Genesys, Five9, NICE CXone, Cisco UCCE/UCCX, or similar solutions.
 * Familiarity with cloud services (Azure, AWS) and enterprise communications.
 * Experience with VoIP, SIP, PBX, or voice networking technologies.
 * Understanding of networking fundamentals and troubleshooting tools.
 * Understanding of working with APIs and DB integration using API.

## Description

The candidate would be responsible for providing technical support and implementation services for Voca CIC. The candidate will assist customers in troubleshooting, configuration, and optimizing their contact center solutions while collaborating with internal teams to enhance the overall customer experience and ensure smooth operations.
Responsibilities:

 * Provide expert-level technical support for Voca CIC, troubleshooting and resolving customer issues.
 * Assist with the configuration, deployment, and integration of Voca CIC within Microsoft Teams environments.
 * Analyze logs, diagnose system errors, and coordinate solutions with development teams when needed.
 * Guide customers through best practices for Voca CIC usage, ensuring optimal performance.
 * Work closely with internal teams (R&D, Product, Sales) to escalate and resolve complex technical issues.
 * Maintain documentation and contribute to knowledge base resources.


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