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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Volt Information Sciences Inc - **Location:** Burbank, CA, United States - **Experience:** Experienced - **Salary:** $45,760.0 - $58,240.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Cisco IOS, Dynamic Host Configuration Protocol, Desktop Computing, Linux, Domain Name System (DNS), Networking Hardware, IP Addressing, Subnetting, Network Troubleshooting, Linux System Administration, Networking Basics, Routing, Virtual Local Area Networks, Information Technology, Laptops, Gsuite, Firewall Services Module, Cisco, User Administration - **Published:** July 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=969b9ef1fcb2660b ## About the Role problem-solving skills, curiosity about emerging technology, and an eagerness to learn. The ideal candidate will demonstrate excellent written and verbal communication both internal and external, in addition to working as part of a team and independently. This is a full time, non-exempt, at will position., * 2+ years of experience in IT support or help desk roles in a fast-paced, operational environment. * Strong troubleshooting ability across hardware, software, and network-related issues, with the ability to independently isolate and resolve root causes across devices (e.g., laptops, desktops, printers). * Understanding of networking fundamentals (IP addresses, subnets, DNS, DHCP, VLANs, routing/firewall configurations). * Experience with or a willingness to learn Cisco IOS and Ubiquiti networking stacks. * Proficiency with Linux, MacOS, and Windows operating systems and is comfortable within a Terminal environment across platforms. * Experience with or a willingness to learn Google Workspace, Slack, or similar enterprise system user access management (users, groups, permissions). * Ability to lift and move IT equipment (up to 50 lbs). Preferred Qualifications * Associate's degree in IT, Computer Science, or a related field preferred. * 2+ years of experience in IT support or help desk roles in a fast-paced, operational environment. * Relevant certifications (e.g., CompTIA A+ , Network+ , Cisco CCNA, Microsoft certifications) are a plus. ## Description Volt Lites is seeking a proactive and service oriented IT Support Specialist. The selected candidate will provide Level 1 and Level 2 technical support across the organization, collaborating with senior IT support to upkeep and maintain existing infrastructure and systems. The successful candidate will be the first point of contact for technical assistance and will handle a wide range of IT support requests from basic troubleshooting and resets to more complex technical issues. This role requires, * Serve as the first point of contact for employees seeking technical assistance with IT equipment. * Troubleshoot and resolve hardware, software, and network-related issues for both Level 1 and Level 2 support cases. * Assist with the setup, configuration, and maintenance of workstations, laptops, mobile devices, printers, scanners, monitors, and other equipment. * Perform basic network troubleshooting, including diagnosing connectivity issues, resetting network devices, and verifying internet access. * Assist in maintaining IT documentation, including user guides, technical procedures, and asset inventories. * Escalate complex or unresolved issues to senior level IT support personnel when necessary. * Diagnose and resolve hardware, software, and network issues across Windows, macOS, and Linux environments, minimizing business disruption. * Collaborate with other team members to ensure consistent operation of IT Infrastructure ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)