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# Healthcare Support Specialist

- **Company:** Loop Recruiting, LLC
- **Location:** United States (Remote available)
- **Salary:** $45,760.0
- **Contract:** Permanent contract
- **Skills:** Cerner, EHR Systems, Information Technology, Zendesk, Meditech, Servicenow
- **Published:** July 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=85a9f05532ada9a5

## About the Role

* 3+ years experience with EHR systems (Epic, Cerner, Meditech, or similar).
 * 2+ years in healthcare and customer service roles.
 * Basic healthcare terminology and IT knowledge.
 * Strong problem-solving, analytical, and communication skills.
 * Ability to work independently and in a team.
 * Strong attention to detail and typing accuracy.
 * Flexibility to work varied shifts, including nights/weekends., * Call center or customer-facing experience.
 * Experience with ITSM tools (e.g., ServiceNow, Remedy, Zendesk).
 * Clinical certifications.
 * Bilingual (English/Spanish)., * Call center: 1 year (Preferred)
 * Epic: 2 years (Required)
 * Healthcare environment : 2 years (Required)

## Description

* Troubleshoot and resolve EHR and clinical workflow issues.
 * Diagnose problems using probing questions and remote tools.
 * Guide users through solutions and workflow processes.
 * Document issues and escalate per protocol when needed.
 * Maintain professionalism and composure in high-pressure situations.
 * Identify and escalate urgent or patient-impacting issues.
 * Follow standard procedures, tools, and HIPAA compliance requirements.
 * Contribute to knowledge sharing and continuous improvement.
 * Collaborate with team members and support service desk operations.
 * Participate in meetings and assist with additional projects as assigned.


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