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# Customer Success Specialist (CSS)

- **Company:** INSCIPHER, LLC
- **Location:** United States (Remote available)
- **Salary:** $47,840.0 - $54,080.0
- **Contract:** Permanent contract
- **Skills:** Cascading Style Sheets (CSS), Office Suite
- **Published:** July 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=23bd44f1531d6207

## About the Role

* Bachelor's degree preferred
 * 1+ years' experience in customer service
 * Excellent written and verbal communication skills
 * Strong technical aptitude and organizational skills
 * Proficient with the Office Suite
 * Knowledge of surplus lines tax filing a plus
 * Excellent interpersonal skills

## Description

We're looking for a talented, detail-oriented Customer Success Specialist (CSS) to join our team. Under the direction of the Support Manager this role will be responsible for providing best-in-class customer service and handling our inbound requests., * Handle inbound requests and respond promptly to support calls, chats, and emails

 * Assess, categorize, and reassign support requests to internal team members as needed
 * Troubleshoot and diagnose system or service issues
 * Advocate for customers by capturing feature requests and feedback
 * Leverage impeccable customer service skills through phone, email, and chat interactions
 * Work cross-functionally to assess and improve internal processes
 * Demonstrate fundamental understanding of customer service best practices
 * Manage customer escalations with empathy and professionalism
 * Track client interactions, maintaining detailed records of communications and action items
 * Build domain expertise and grow industry knowledge


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