> Markdown version of [/jobs/ext/1243147-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/1243147-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Person AI Inc. - **Location:** Houston, TX, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Amazon Web Services, Macintosh Computers, Apple Mac Systems, Bash Shell, BitLocker Drive Encryption, Ubuntu (Operating System), Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Virtual Private Networks (VPN), Python (Programming Language), Networking Basics, Windows PowerShell, Runbook, Virtual Local Area Networks, Wi-Fi Technology, Scripting, Google Cloud, Okta, Break Fix, Peripherals, Microsoft InTune, Deployment Automation, Gsuite, CIS Benchmarks - **Published:** July 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=46ee65c7c8284b02 ## About the Role * 2+ years in helpdesk, desktop support, or IT support. * Hands-on troubleshooting across both macOS and Windows - OS, hardware, peripherals, and common apps. * Solid grasp of identity and account fundamentals: SSO, MFA, password/credential hygiene, user lifecycle. * Experience administering users in Google Workspace (or M365) and at least one MDM/RMM platform. * Strong written communication - able to write a clear runbook and provide calm ticket updates. * Customer-service mindset; patient and clear with non-technical and highly technical users alike. * Ability to lift/move hardware and work on-site., * Exposure to Okta, NinjaOne, Intune, CrowdStrike, or Tailscale. * Familiarity with security baselines/compliance (CIS, NIST CSF) and endpoint hardening. * Basic scripting (PowerShell, bash, or Python) for automation. * Experience with Ubuntu or other Linux derivatives. * Networking fundamentals (DNS, DHCP, VLANs, VPN). * Experience in a startup, lab, or hardware/robotics environment. ## Description We are hiring our first dedicated IT Support Specialist to own day-to-day end-user support across our Windows and Mac fleet. Persona AI is a ~80-person robotics company whose people are a mix of robotics engineers, ML researchers, hardware/mechanical teams, and operations - which means the IT environment is more demanding than a typical company our size: GPU workloads, lab and bench hardware, a high-trust security posture, and a fleet that has to "just work" so engineers can stay heads-down. Today a single IT admin runs the entire stack - identity, devices, networking, and security. You will take point on tickets, onboarding/offboarding, device provisioning, and hands-on support so that senior IT can focus on infrastructure and security engineering. This is a growth role: if you are strong on fundamentals and hungry to learn MDM, identity, and security tooling, you will get mentorship and real projects in all of it. Our environment includes: Okta (SSO/MFA, FastPass, device trust) and Google Workspace for identity; NinjaOne (RMM - Mac + Windows), Microsoft Intune (Windows MDM), Apple Business Manager, and Autopilot for device management; CrowdStrike Falcon, security baselines, and FileVault/BitLocker for endpoint security; Tailscale (mesh VPN, device posture), Wi-Fi, and switching for networking; a mixed macOS and Windows fleet with GPU workstations and lab/bench hardware; and Google Cloud and AWS in supporting, engineering-owned roles. You do not need to know all of these on day one - comfort with several, and eagerness to learn the rest, is what we are after., * Tier 1/2 support: Act as the first responder for end-user issues across hardware, OS, apps, accounts, and connectivity. Triage, resolve, and escalate issues cleanly. * Onboarding & offboarding: Provision and ship devices, manage identity lifecycle in Okta and Google Workspace, perform new-hire setup, and handle secure offboarding including account deprovisioning and device recovery/wipe. * Device provisioning & MDM: Enroll and manage Macs and Windows machines using NinjaOne (RMM, all devices) and Microsoft Intune (Windows MDM), including zero-touch flows through Apple Business Manager or Autopilot. * Endpoint hardening & security hygiene: Assist with applying and verifying security baselines, ensure CrowdStrike is healthy on every endpoint, and support the device-trust posture (Okta Verify, Tailscale). * Asset & inventory management: Maintain accurate device inventory throughout the lifecycle, and track warranties, spares, and accessories. * Network & A/V support: Provide support for conference rooms, in-office networking (Tailscale, Wi-Fi, switching basics), and remote-site connectivity when required. * Documentation: Write and maintain runbooks, troubleshooting guides, and end-user how-tos, ensuring thorough documentation. * Project hands: Execute on-site tasks for infrastructure projects such as rack buildouts, site setups, and fleet rollouts. ## Related Videos - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [The best of two worlds - Bringing enterprise-grade Linux to the vehicle](https://www.wearedevelopers.com/videos/67-the-best-of-two-worlds-bringing-enterprise-grade-linux-to-the-vehicle) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Dev Digest 137 - AI'm not sure about this](https://www.wearedevelopers.com/magazine/485-dev-digest-137-ai-m-not-sure-about-this) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Dev Digest 119 - ❤️ === ❤️](https://www.wearedevelopers.com/magazine/454-dev-digest-119)