> Markdown version of [/jobs/ext/1243505-it-systems-analyst](https://www.wearedevelopers.com/jobs/ext/1243505-it-systems-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Systems Analyst - **Company:** Arbor Homes - **Location:** Indianapolis, IN, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Bluetooth, Multi-Factor Authentication, Issue Tracking Systems, Instant Messaging Technology, Networking Basics, Wi-Fi Technology, Tablet Computers, Peripherals, Microsoft InTune, Computer Equipment, Information Technology, Network Support, Laptops - **Published:** July 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=23ade7b682499770 ## About the Role Arbor Homes is currently looking for an IT Systems Analyst. This is a Tier 1 IT service desk role. The right candidate is a very likeable person with great "bedside manners," a strong desire to help people and fix problems, solid desktop, and network support technical skills, and can work both independently and as part of a cohesive team., * Customer service experience in a demanding environment while juggling multiple tasks at one time. * Exceptional communication skills * Education, experience, or certifications in a technical capacity * Ability to execute and deliver results within the confines of an existing process. * Willingness and eagerness to grow and learn and loves helping others. ## Description * Provide an exceptional customer service experience in a positive manner. * Be a clear and positive communicator at all times. * Collaborate with all members of IT, ensuring urgent issues are assigned and communicated for immediate attention. * Greet our internal customers, respond quickly and attentively with focus on them as you work to remedy their request. * Ask open ended, qualifying questions to identify and resolve internal customer's needs as an entry level, Tier 1 technician. * Ability to communicate well and in a professional manner through in-person conversation, phone calls, email, and chat or instant messaging, as well as the support ticketing system. * Be diligent in creating tickets for walk ups to track volume and types of issues managed. * Able to gather information, triage, obtain screenshots, ask questions, and create tickets. * Responsible to ensure meeting room technology is in working order and support as needed to ensure upcoming meetings are successful with technological needs. * Distributes new and replacement equipment for onboarding and tech refresh for employees. * Brings ideas to add efficiencies and process improvements to role. * Troubleshoot, repair, or replace equipment such as computers, monitors, printers, peripherals, smart phones, tablets, headphones, conference room tablets, smart televisions, network devices, etc. * Be on the leading edge of ensuring our company meets all necessary security requirements, adherence to policies and procedures. * Familiarity with the following technology: + Active Directory + Microsoft 365 + Cisco Meraki + General Networking + Laptop Imaging + Multi-Factor Authentication + Laptops, Dock Units, Monitors, and cabling + Wi-Fi, Bluetooth + Mobile Phone device set up (IPhone) + Microsoft Intune + Security and Update Patching + Remote Control support software + Desktop / Laptop Hardware troubleshooting + Microsoft Teams ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Car's are Technology on Wheels - Impact of Software and IT Competence in Automotive](https://www.wearedevelopers.com/videos/780-car-s-are-technology-on-wheels-impact-of-software-and-it-competence-in-automotive) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Prototyping with Hardware and the Web](https://www.wearedevelopers.com/videos/651-prototyping-with-hardware-and-the-web) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)