> Markdown version of [/jobs/ext/1243870-support-officer-assess-develop](https://www.wearedevelopers.com/jobs/ext/1243870-support-officer-assess-develop). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Officer - Assess & Develop - **Company:** bpost - **Location:** Brussel, Belgium - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Business Software, Learning Management Systems, Microsoft Office, Elearning, HR Software, Performance Monitor - **Published:** July 12, 2026 - **Apply:** https://be.indeed.com/viewjob?jk=78eccc39607df087 ## About the Role * Bachelor's degree or equivalent through experience. * Ideally at least 2 years of experience in an administrative support, HR, Learning & Development or internal services environment., * Strong interest in Learning & Development and employee growth. * Comfortable working with digital tools and eager to learn new systems. * Enjoy working with a diverse range of stakeholders in a collaborative environment. * Well organized, detail-oriented and able to manage multiple priorities. * Customer-focused with a strong service mindset. * Proactive and continuously looking for ways to improve processes and services., * Excellent command of both French and Dutch, spoken and written. * Able to support users and collaborate effectively with stakeholders in both national languages. * Working knowledge of English, allowing you to understand documentation, use international tools and participate in basic professional exchanges. Technical skills * Strong knowledge of Microsoft Office and standard business applications. * Interest in digital Learning & Development, Talent Management and HR tools. * Experience with a Learning Management System (LMS) or other HR applications is a plus. * Basic knowledge of Teams and webinar organization. * Interest in process management and continuous improvement. ## Description As part of the Assess & Develop team, you contribute to the smooth operation of processes and tools related to Learning, Talent Management, Performance and Leadership. You play a key support role by assisting users, ensuring operational follow-up and contributing to continuous improvement in a dynamic environment involving a wide range of internal and external stakeholders., Supporting Assess & Develop processes and tools * Support the implementation and day-to-day management of Learning, Talent Management and Performance processes and tools. * Assist employees in the use of digital HR platforms and tools, including the Learning Management System (LMS). * Provide first-line support to users via shared mailboxes, email and telephone. * Participate in testing, validation and deployment of system updates and enhancements. * Contribute to the creation, maintenance and optimization of process documentation and user guides. Supporting learning journeys * Provide operational and administrative support for learning programs and development initiatives. * Collaborate with a variety of internal and external stakeholders to organize learning activities. * Develop and communicate training schedules to the relevant parties. * Ensure accurate updates in the systems and follow up on planning changes. Reporting and continuous improvement * Extract and update existing reports and perform basic analyses to support activity monitoring and KPI tracking. * Participate in testing and validating new reports and dashboards. * Document existing processes and perform quality checks on Assess & Develop activities. * Proactively identify and suggest improvements to processes and ways of working. * Contribute to specific HR projects. Administrative and logistical support * Support the organization of training sessions, webinars and information sessions, including room bookings, Teams setup and attendance follow-up. * Perform administrative tasks required for the smooth functioning of the department, including purchase order follow-up and ADI-related processes. ## Related Videos - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Beyond Hiring: Building a Sustainable Talent Acquisition Engine at Deutsche Bahn](https://www.wearedevelopers.com/videos/1856-beyond-hiring-building-a-sustainable-talent-acquisition-engine-at-deutsche-bahn) - [Key HR Trends in 2024: Overcoming a Year of Emotional Disconnect](https://www.wearedevelopers.com/videos/1271-key-hr-trends-in-2024-overcoming-a-year-of-emotional-disconnect) - [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector) - [Get Your Stack Together: Building the Right Recruiting Tech](https://www.wearedevelopers.com/videos/1295-get-your-stack-together-building-the-right-recruiting-tech) - [Demografie nutzen um jedem Bewerber das passende Angebot zu machen!](https://www.wearedevelopers.com/videos/836-demografie-nutzen-um-jedem-bewerber-das-passende-angebot-zu-machen) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023)