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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician (Lyon, France) - **Company:** ARCHIMED - **Location:** Lyon, France - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Cloud Computing, Information Systems, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Networking Basics, Microsoft SharePoint, Wi-Fi Technology, Data Logging, Office365, Peripherals, Microsoft InTune, Information Technology, User Accounts - **Published:** July 12, 2026 - **Apply:** https://fr.indeed.com/viewjob?jk=af06e60528ab7e91 ## About the Role * Education: Minimum Bac+2 in Information Technology or a related field - e.g. BTS SIO (Services Informatiques aux Organisations), DUT Informatique, Licence Pro Systèmes Réseaux et Sécurité, or equivalent * Experience: Minimum three years in a similar IT support role (helpdesk, desktop support, or IT technician), ideally in a demanding and multicultural environment * Microsoft 365: Exchange Online, Teams, SharePoint, OneDrive, Entra ID, Intune * Solid hardware skills: PC/laptop assembly, diagnosis, peripheral and mobile device management * Familiarity with ITSM tools (e.g. iTop or equivalent) and knowledge of ITIL principles * Basic networking knowledge: DNS, DHCP, VPN, Wi-Fi troubleshooting * Strong client-service orientation - you are the face of IT for the business * Fluent English required (written and spoken) - essential for daily interaction with international team members. ## Description As part of ARCHIMED's Information Systems Department (ISD), reporting directly to the IT Manager, you will be the primary face of IT for our Lyon headquarters. Serving a multicultural site of more than 40 nationalities, you will deliver high-quality end-user support, ensure workplace technology reliability, and actively contribute to ISD projects and the department's broader impact across the firm., 1. End-User Support & Service Desk * Act as the first and primary point of contact for all IT requests and incidents on the Lyon site and support when needed for the other offices. * Manage tickets through the ITSM tool (logging, prioritization, resolution, closure) in line with ITIL best practices * Handle Level 1 and Level 2 support across hardware, software and connectivity issues * Deliver a professional, responsive and client-oriented experience to a highly international user base 2. Workplace & Hardware * Deploy, configure and maintain end-user devices: laptops, workstations, peripherals, mobile devices * Manage the asset inventory and lifecycle of IT equipment * Support audiovisual and videoconferencing equipment and all other equipment under IT umbrella 3. Microsoft 365 & Cloud Environment * Administer and support the Microsoft 365 suite: Exchange Online, Teams, SharePoint, OneDrive, Entra ID * Manage user accounts, access rights and licenses in line with security and governance policies * Support onboarding and offboarding processes for Lyon-based staff 4. Projects & ISD Contribution * Participate in IT infrastructure and workplace projects (rollouts, migrations, tooling upgrades) * Contribute to the formalization of IT procedures, user guides and knowledge base articles * Collaborate with the broader ISD team across geographies to support firm-wide initiatives ## Related Videos - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [Best Companies to Work For in France: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/189-best-companies-to-work-for-in-france-top-25-companies-in-2023) - [Guide for Expats Living in France](https://www.wearedevelopers.com/magazine/305-guide-for-expats-living-in-france) - [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023) - [Average Salary in France](https://www.wearedevelopers.com/magazine/269-average-salary-in-france) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Average Salary in Paris](https://www.wearedevelopers.com/magazine/283-average-salary-in-paris)