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# Head of IT Operations - North West Based

- **Company:** Alternative Futures Group
- **Location:** Liverpool, UK
- **Experience:** Expert
- **Salary:** £75,246.0
- **Contract:** Permanent contract
- **Skills:** Cyber Security, Information Technology Operations, Live Connect (Windows), User Environment Management, Software Vulnerability Management, Information Technology
- **Published:** July 12, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=7f44cefdc7a95dc7

## About the Role

· Solid technology knowledge of cloud platforms (M365, Azure, identity-led architecture)

· Strong cyber security knowledge, including accredited industry frameworks (ISO27001, SOC2, Cyber Essentials, or equivalent)

· Practical understanding of operational cyber controls (identity, endpoint, patching, vulnerability management, monitoring)

· Understanding of ITIL or equivalent service management frameworks

· Proven ability to establish and maintain control of live services, ensuring stability, resilience, and performance

· Strong financial and commercial acumen, including budget control, forecasting, and value for money

· Strong understanding of supplier management, including SLA management, performance enforcement, and commercial challenge

· Ability to provide clear, assurance-led reporting on service performance, financial position, and operational risk

· Ability to lead and coordinate major incident response in a structured and controlled manner

· Strong stakeholder management skills, including influencing at senior and executive level

· Ability to translate organisational priorities into operational demand control and prioritisation decisions

Values & Attitudes

· Demonstrates accountability, ownership, and professional integrity

· Operates with a strong focus on service quality, risk management, and continuous improvement

· Builds trust and confidence through clear, transparent communication and delivery

· Committed to supporting high-quality care through reliable and effective IT services

· Aligns with AFG's values and demonstrates commitment to delivering positive outcomes for people supported

Qualifications and training

· Degree-level education, or demonstrable equivalent professional experience, with evidence of operating at a senior IT operations leadership level

· Strong technical grounding across infrastructure, end-user computing, cyber security, and IT operations

· ITIL Certification (or equivalent experience)

Other

· Willingness to travel across operational sites as required

· Participation in on-call / major incident escalation rota where required

## Description

With our extended flexible working options, you can choose to work your 35 hours per week on a 9-day fortnight or a 4.5-day week basis, supporting our employees with their work life balance.


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