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# Technical Support Engineer

- **Company:** Cromwell Group
- **Location:** Derby, UK
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Windows Software Trace Preprocessor
- **Published:** July 12, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=1ca064354a038232

## About the Role

* Previous experience of mechanical and electrical implementation would be an advantage.
 * Full health and safety compliance.
 * An understanding of VMI industry / market sector.
 * Experience of working with multiple stakeholders.
 * Exceptional customer service experience (face to face and telephone).
 * Willing to learn new skills.
 * Knowledge of using a computer and windows software.
 * Excellent problem-solving skills.
 * Ability to work on your own, and use your initiative
 * Hands on mechanical ability., * Excellent communication skills to varying audiences.
 * Highly motivated with strong prioritisation and organisational skills.
 * Good attention to detail
 * Good decision-making skills.
 * Excellent technical and problem-solving skills.
 * Quality and safety focused approach.
 * Full Clean Driving Licence.
 * Flexible with working hours to ensure deadlines are met.
 * Willing to travel, including regular overnight stays across the UK.

## Description

Reporting directly to the Technical Support Manager, your main role will be to Repair, support & maintain industrial Vending Machine Inventory solutions at various customer locations across the UK. Full training & shadowing will be given to the right candidate., * Repair of Inventory solution machines across the UK

 * Maintenance of Inventory solution machines across the UK
 * 100% Compliance of all salesforce features
 * Ensuring all tasks / requests meet quality standards.
 * Analysing and resolving faults.
 * Always ensure safe working practices.
 * Complying with Company and on-site / customer health & safety rules and regulations.
 * van stock management to ensure you are carrying the right parts to achieve a first-time resolution.

Key Relationships

 * Technical Support Manager
 * Implementation Engineer(s)
 * Technical Support Coordinator
 * Technical support Administrator
 * Technical Internal Product Support
 * Branch Network


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